Care Coordinator

Raffles Medical Group Ltd; Santo Niño 1st; On-site; PHP 201,000 - 335,000; Full time

Job summary

Raffles Medical Group Ltd in the Philippines is seeking a Care Coordinator to support patients across clinics and our wider healthcare network, coordinating appointments, referrals and follow-up care.

You will work closely with patients, doctors and healthcare providers to ensure continuity of care and a positive patient experience, including maintaining accurate records and supporting clinic operations as needed.

Qualifications

• Strong communication and interpersonal skills.
• Proficient in English; additional languages advantageous.
• Organised with the ability to manage multiple follow-ups.
• Healthcare, customer service or service-related experience is beneficial.

Responsibilities

• Coordinate and monitor patients’ care journeys (appointments, investigations, referrals, follow-ups).
• Liaise with patients, doctors, clinics and hospitals to facilitate timely care.
• Track investigations, referrals and abnormal findings; coordinate follow-ups.
• Conduct patient recall and engagement for health screenings and services.
• Provide information on care pathways and follow-up plans.
• Address inquiries and support service recovery where required.

Skills

Communication skills

Interpersonal skills

English proficiency

Organisational skills

Education

Diploma

GCE A-Level

Job description

About the Role

We are looking for a Care Coordinator to support patients throughout their healthcare journey across Raffles Medical Clinics and our wider healthcare network. You will coordinate appointments, referrals and follow-up care, while working closely with patients, doctors and healthcare providers to ensure continuity of care and a positive patient experience.

Key Responsibilities

• Coordinate and monitor patients’ care journeys, including appointments, investigations, referrals and follow-up care.

• Liaise with patients, doctors, clinics, hospitals and other healthcare providers to facilitate timely care and follow-up.

• Track outstanding investigations, referrals and abnormal screening findings, and coordinate the necessary follow-up actions.

• Conduct patient recall and engagement activities for health screening, Healthier SG and other healthcare services.

• Provide patients with information and guidance on healthcare services, care pathways and recommended follow-up plans.

• Address patient enquiries and concerns and support service recovery where required.

• Maintain accurate patient records, tracking information and care coordination documentation.

• Support clinic operations, patient registration and administrative duties when required.

Requirements

• Diploma, GCE A-Level or equivalent.

• Good communication and interpersonal skills with a patient-focused mindset.

• Proficient in English; knowledge of additional languages or dialects would be advantageous.

• Organised and able to manage multiple patient follow-ups effectively.

• Prior experience in healthcare, customer service or a service-related environment would be advantageous.