Patient Care Coordinator | CSR | Hiring Now

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Taguig; On-site; PHP 167,000 - 279,000; Full time

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is seeking a dedicated Patient Care Coordinator in Taguig City, Metro Manila. This full-time role links patients with healthcare services, delivers exceptional customer service, and coordinates care to ensure timely support and a seamless healthcare journey.

The ideal candidate has proven customer service or call centre experience, strong communication, and solid organizational skills, with knowledge of healthcare terminology and privacy regulations.

Qualifications

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong organisational and time-management abilities.
• Proficiency in using computer systems, databases and call centre software.
• Compassionate approach to patient interaction.
• Knowledge of healthcare terminology and familiarity with medical office procedures is advantageous.
• Ability to maintain patient confidentiality and adhere to data protection regulations.

Responsibilities

• Answer incoming calls from patients and healthcare providers in a professional and courteous manner.
• Schedule and confirm patient appointments, ensuring accurate information is recorded in the system.
• Maintain detailed and organised patient records, ensuring all documentation is complete and confidential.
• Provide patients with relevant healthcare information, treatment options, and administrative guidance.
• Follow up with patients regarding appointment reminders, test results, and post-care instructions.
• Coordinate with healthcare providers and departments to facilitate smooth patient transitions and continuity of care.
• Handle patient complaints and concerns with empathy, escalating complex issues to management when necessary.
• Process patient registrations and insurance verification to ensure efficient administrative workflows.
• Maintain knowledge of healthcare procedures, policies, and relevant regulations to provide accurate information.
• Contribute to team goals and participate in quality assurance activities to continuously improve service standards.

Skills

Customer service experience

Call centre experience

Excellent communication

Organizational skills

Data handling

Healthcare terminology

Patient confidentiality

Adaptability

Healthcare coordination knowledge

Tools

Call centre software

Job description

About the role

We are seeking a dedicated and compassionate Patient Care Coordinator to join DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in a full-time capacity, based in Taguig City, Metro Manila. In this role, you will serve as a vital link between patients and healthcare services, providing exceptional customer service whilst coordinating patient care activities. As a Patient Care Coordinator, you will play an essential part in ensuring patients receive timely support, accurate information, and a seamless experience throughout their healthcare journey. This position is critical to maintaining high standards of patient satisfaction and operational efficiency within our organisation.

Key responsibilities

• Answer incoming calls from patients and healthcare providers in a professional and courteous manner, addressing inquiries and concerns promptly
• Schedule and confirm patient appointments, ensuring accurate information is recorded in the system
• Maintain detailed and organised patient records, ensuring all documentation is complete and confidential
• Provide patients with relevant healthcare information, treatment options, and administrative guidance
• Follow up with patients regarding appointment reminders, test results, and post-care instructions
• Coordinate with healthcare providers and departments to facilitate smooth patient transitions and continuity of care
• Handle patient complaints and concerns with empathy, escalating complex issues to management when necessary
• Process patient registrations and insurance verification to ensure efficient administrative workflows
• Maintain knowledge of healthcare procedures, policies, and relevant regulations to provide accurate information
• Contribute to team goals and participate in quality assurance activities to continuously improve service standards

What we’re looking for

• Proven experience in a customer service or call centre environment, preferably within the healthcare or medical services sector
• Excellent verbal and written communication skills with the ability to convey complex information clearly
• Strong organisational and time-management abilities, capable of handling multiple tasks simultaneously
• Proficiency in using computer systems, databases, and call centre software
• Compassionate approach to patient interaction with the ability to remain calm and professional in challenging situations
• Excellent listening skills and the ability to understand and address patient needs effectively
• Knowledge of healthcare terminology and familiarity with medical office procedures is advantageous
• Ability to maintain patient confidentiality and adhere to data protection regulations
• High level of attention to detail to ensure accurate record-keeping and information processing
• Flexibility to adapt to changing priorities and willingness to learn new systems and procedures
• A valid professional license or certification relevant to healthcare coordination or customer service is preferred

What we offer

At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY, we are committed to fostering a supportive and rewarding work environment. We offer competitive compensation packages, opportunities for professional development and career progression, and a collaborative team culture that values each employee's contribution. We provide a full-time position with standard benefits, ongoing training to enhance your skills, and a workplace that prioritises employee wellbeing. We believe in creating an inclusive environment where every team member can thrive and grow within their career. We encourage applications from candidates of all backgrounds and welcome discussions about any reasonable adjustments or support you may require during the recruitment process or in your role.

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is a leading organisation dedicated to delivering exceptional customer service solutions within the healthcare and broader professional sectors. With a strong commitment to quality, integrity, and employee development, we have established ourselves as a trusted partner for healthcare service provision and recruitment excellence. Our mission is to connect talented professionals with meaningful opportunities whilst ensuring that our patients and clients receive outstanding support and care. We take pride in our inclusive workplace culture, our focus on continuous improvement, and our dedication to making a positive impact in the communities we serve.