Executive (Cares)

UNITED MEDICARE PTE LTD; Santo Niño 1st; On-site; PHP 2,941,000 - 4,412,000; Full time

Job summary

UNITED MEDICARE PTE LTD is a private healthcare provider focused on delivering high-quality elder care and accessible services. The Executive (Cares) role concentrates on expanding the client base, promoting services, and coordinating referrals with strong administrative support to ensure a smooth admission experience.

The ideal candidate will have excellent communication, a collaborative mindset, and proficiency in MS Office.

Qualifications

• Good communication and interpersonal skills to engage customers effectively.
• Strong problem-solving and critical-thinking abilities for inquiries.
• Ability to thrive in a fast-paced, customer-centric environment.
• Experience in healthcare or knowledge of regulations is an advantage.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Degree or Diploma in any discipline.

Responsibilities

• Assess clients’ needs and admission requirements to support service planning.
• Develop partnerships to grow the business through market research and opportunities.
• Build and strengthen referrals with medical institutions, healthcare professionals, and agencies.
• Oversee referrals, concierge services, and customer service processes for a seamless resident experience.
• Maintain resident databases, produce communications, and manage feedback systems.
• Contribute to policy and marketing program development to support operations.
• Manage departmental budgets and prepare reports; guide Associates (Cares) and staff training.
• Undertake additional duties as assigned by the reporting officer.

Skills

Communication

Problem-solving

Customer focus

MS Office

Education

Degree/Diploma

Tools

MS Word

MS Excel

PowerPoint

Job description

About the role

We are seeking a passionate and dedicated Executive (Cares) to join our team at United Medicare Pte Ltd, a private healthcare provider. This full-time position is based in Toa Payoh, Central Region. The role is responsible for expanding the client base, promoting the organisation’s services, and managing referrals and administrative support to ensure a smooth admission experience.

What you’ll be doing

• Assess clients’ needs and admission requirements to support appropriate service planning and delivery

• Partner Business Development/Community Engagement to research on markets, competitors and competitive trends to keep up to date with best practices and identify business opportunities to grow the business

• Build and strengthen partnerships with medical institutions, healthcare professionals, government agencies, and community partners to enhance referral channels

• Oversee referral management, concierge services, and customer service processes to ensure a seamless experience for residents and their families

• Maintain accurate resident databases, develop communication materials, and manage feedback systems to uphold service quality and brand standards.

• Contribute to the development and review of policies, procedures, and marketing programmes to support effective operations

• Manage departmental budgets, prepare regular and ad hoc reports, and ensure efficient use of resources

• Provide guidance and coaching to Associates (Cares) and conduct customer service training for administrative staff

• Undertake additional responsibilities as assigned by the reporting officer

What we’re looking for

• Good communication and interpersonal skills, with the ability to engage customers in a friendly and professional manner

• Good problem-solving and critical-thinking abilities to address customer inquiries effectively

• Ability to thrive in a fast-paced, customer-centric environment

• Experience or prior exposure to the healthcare industry and knowledge of relevant regulations is an advantage

• Proficient in Microsoft Office Word, Excel and Power Point

• Degree/Diploma in any discipline

What we offer

At UNITED MEDICARE PTE LTD, we offer remuneration that commensurate with your background and experience, aligning to the Community Care Organisations (CCOs) salary guidelines.

About Us

UNITED MEDICARE PTE LTD is a private healthcare provider committed to delivering high-quality, accessible, and affordable care to our community. With a strong focus on elderly care in Nursing Homes, we seek to improve the patient experience and contribute to the overall well-being of society.