Card Operations Associate

AF Payments Inc.; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

AF Payments Inc. in the Philippines seeks a Card Services Associate to provide technical support across beep card activities, including production, initialization, personalization, issuance and defunding.

You will ensure data integrity and timely card delivery per SLA and concessionary agreements. You will be the central contact for card equipment maintenance, printing and replacements, encode and produce concessionary card applications, and keep all card operations documents filed.

Qualifications

• Must have 1+ year experience initializing and personalizing cards.
• Experience in card personalization and card production.
• Strong knowledge of data security and integrity.

Responsibilities

• Oversee card production/printing processes.
• Handle initialization and personalization of cards.
• Manage issuance and defunding of cards.
• Perform card replacement and blacklisting tasks.
• Assist with SAM initialization and related card setups.
• Ensure data integrity and timely card delivery per SLA/RAIL.
• Serve as central contact for card equipment maintenance and replacements.
• Encode and produce concessionary card applications and replacements.
• File all documents related to Card Operations and maintain orderly records.
• Conduct internal audits of card processing, checking, approval, release, and production.

Skills

Technology management

Results oriented

Effective communication

Integrity and ethics

Data analysis & security

Card operations knowledge

Attention to detail

Organizational skills

Time management

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office (Advanced Excel)

Job description

The role of the Card Services Associate provides technical assistance relative to all beep™ card related activities such as card production, initialization, personalization, issuance, defunding and other related activities.

Primary Role:

• Provide technical responsibility for all Card related Activities
  • Card production/printing
  • Initialization
  • Personalization
  • Issuance
  • Card Defunding
  • Card Replacement
  • Blacklisting
  • SAM initialization
• Ensure Data Integrity and card delivery as per client’s Service Level Agreement and Concessionary Agreement (RAIL)
• Central contact for any card equipment maintenance, printing and card replacements.
• Encode and produce concessionary card applications, replacements, with ad hoc clerical tasks.
• Ensure all documents related to Card Operations activities are filed accordingly and safe kept.
• Conduct internal audits for card processing, checking, approval, release, production process, etc.

Functional Competencies

• Technology and Information Management
• Results oriented
• Effective communication
• Integrity and Ethics
• Data analysis and security
• Professional and technical understanding of cards operations and its dependencies
• Excellent PC skills to include usage of MS Office (with advance excel).
• High attention to details and keen cost orientation.
• High sense of order and ability to measure control reliability of cards production
• Outstanding organizational and time management skills
• Strong Interpersonal skills

Education and Work Background

• A graduate of any university degree from leading academic institutions
• Minimum of one (1) year of experience related to initializing and personalizing cards
• Experience in cards personalization and card production