Captain Waiter

The Moment Group; Cabuyao; On-site; PHP 391,000 - 580,000; Full time

Job summary

The Moment Group is seeking an experienced Captain Waiter to lead our dining team in a fast-paced fine dining setting in Laguna, Philippines. You will ensure exceptional guest service, manage service standards, and collaborate with kitchen and bar teams to deliver timely, accurate orders.

We value leadership, strong F&B knowledge, and excellent communication. You will train staff, maintain a professional appearance, and contribute to a positive team atmosphere during busy shifts, weekends, and

Qualifications

• 2–3 years of experience in fine dining or upscale service.
• Strong knowledge of food and beverage service standards.
• Proven ability to lead, motivate, and manage a service team.
• Excellent communication and customer service skills.
• Able to work in a fast-paced, high-pressure environment.
• Professional appearance and positive attitude.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Lead, motivate, and support wait staff in delivering exceptional customer service.
• Ensure proper food and beverage service standards are consistently followed.
• Assist guests with menu recommendations, special requests, and dining concerns professionally.
• Monitor table service, food presentation, and overall guest satisfaction throughout service hours.
• Coordinate with kitchen and bar teams to ensure timely and accurate order delivery.
• Handle customer concerns and complaints promptly and professionally.
• Assist in training and mentoring new dining staff on service procedures and hospitality standards.
• Ensure cleanliness, organization, and proper table setup within dining areas.
• Support restaurant management in achieving service quality and operational goals.
• Maintain professionalism and positive team morale during peak service periods.

Skills

Leadership

Customer service

Communication

Multitasking

Problem solving

Job description

About the role

We are seeking an experienced and customer-focused Captain Waiter to lead the dining team and ensure exceptional guest service in a fast-paced fine dining environment. The ideal candidate has strong leadership abilities, excellent knowledge of food and beverage service standards, and a passion for delivering memorable dining experiences.

Key responsibilities

• Lead, motivate, and support wait staff in delivering exceptional customer service
• Ensure proper food and beverage service standards are consistently followed
• Assist guests with menu recommendations, special requests, and dining concerns professionally
• Monitor table service, food presentation, and overall guest satisfaction throughout service hours
• Coordinate with kitchen and bar teams to ensure timely and accurate order delivery
• Handle customer concerns and complaints promptly and professionally
• Assist in training and mentoring new dining staff on service procedures and hospitality standards
• Ensure cleanliness, organization, and proper table setup within dining areas
• Support restaurant management in achieving service quality and operational goals
• Maintain professionalism and positive team morale during peak service periods

About you

• At least 2–3 years of experience in fine dining or upscale restaurant service
• Strong knowledge of food and beverage service standards
• Proven ability to lead, motivate, and manage a service team
• Excellent communication, interpersonal, and customer service skills
• Ability to work efficiently in a fast-paced and high-pressure environment
• Strong problem-solving and multitasking abilities
• Professional appearance and positive attitude
• Willing to work on shifting schedules, weekends, and holidays