Campaign Training & Quality Lead

Focusinc Group Corp.; Murcia; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

13th month pay

25 days annual paid leave

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills training for development

Job summary

Focusinc Group Corp. is seeking a Campaign Training Specialist to support training and QA initiatives across campaigns. You will be hands-on with onboarding, upskilling, and refresher sessions, aligning with KPIs and operational goals.

The role requires strong facilitation and data-driven decision-making, plus excellent communication skills to collaborate with Operations and SMEs. Experience in BPO/outsourcing is preferred.

Qualifications

• 2+ years of training experience, preferably in BPO/outsourcing.
• Experience in QA and performance evaluation.
• Strong understanding of operations and end-to-end campaign workflows.
• Strong facilitation, communication, and presentation skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to manage multiple campaigns and priorities effectively.
• Strong collaboration with Operations and cross-functional teams.
• Detail-oriented, organized, and data-driven.
• Demonstrates initiative, ownership, and continuous improvement mindset.
• Positive attitude and strong interpersonal skills.
• Familiarity with interactive and adult learning methodologies.

Responsibilities

• Deliver onboarding, upskilling, cross-training, and refresher sessions aligned with KPIs.
• Identify training needs and performance gaps from QA results and data.
• Develop training materials, manuals, and knowledge bases per campaign.
• Assist with QA calibration and monitoring, providing recommendations.
• Support Operations by addressing performance trends and quality issues.
• Collaborate with Operations Managers, Team Leads, SMEs, and clients for campaign success.
• Track training effectiveness and follow up on improvement plans.
• Manage multiple campaigns efficiently amid changes.

Skills

Training delivery

QA

Operations knowledge

Facilitation

MS Office

Multi-campaign management

Cross-functional collaboration

Attention to detail

Data-driven

Initiative

Interpersonal skills

Tools

MS Office

Job description

Focusinc Group Corp. is seeking a Campaign Training Specialist to support training and QA initiatives across campaigns. You will be hands-on with onboarding, upskilling, and refresher sessions, aligning with KPIs and operational goals.

The role requires strong facilitation and data-driven decision-making, plus excellent communication skills to collaborate with Operations and SMEs. Experience in BPO/outsourcing is preferred.