Campaign Training & Quality Coach for Ops Excellence

FGC+; Canlandog; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Day 1 HMO

13th month pay

Onsite medical support

25 days annual leave

Competitive pay + incentives

Statutory government benefits

Job summary

FGC+ is seeking a Campaign Training and Quality Specialist in the Philippines to lead onboarding, upskilling, and QA improvements across campaigns. You will partner with Operations to drive training effectiveness, close performance gaps, and maintain comprehensive training materials.

Ideal candidates have 2+ years in training within BPO/outsourcing, strong QA experience, and excellent facilitation and presentation skills.

Qualifications

• 2+ years of training experience, preferably in BPO/outsourcing.
• Experience in Quality Assurance and performance evaluation.
• Strong understanding of operations and end-to-end campaign workflows.
• Strong facilitation, communication, and presentation skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to manage multiple campaigns and priorities effectively.
• Strong collaboration skills with Operations and cross-functional teams.
• Detail-oriented, organized, and data-driven.
• Demonstrates initiative, ownership, and continuous improvement mindset.
• Positive attitude and strong interpersonal skills.
• Familiarity with interactive and adult learning methodologies.

Responsibilities

• Deliver onboarding, upskilling, cross-training, and refresher sessions aligned with operational KPIs.
• Identify training needs and performance gaps using QA results, operational data, and stakeholder feedback.
• Develop and maintain training materials, manuals, job aids, and knowledge bases per campaign.
• Assist with QA calibration and monitoring to identify training gaps and provide actionable recommendations.
• Support Operations by addressing performance trends, risks, and quality issues.
• Collaborate with Operations Managers, Team Leads, SMEs, and clients to ensure campaign success.
• Track training effectiveness and follow up on improvement plans.
• Manage multiple campaigns efficiently while adapting to changes and updates.

Skills

Training

Quality Assurance

MS Office

Communication

Facilitation

Multitasking

Team collaboration

Tools

MS Office

Job description

FGC+ is seeking a Campaign Training and Quality Specialist in the Philippines to lead onboarding, upskilling, and QA improvements across campaigns. You will partner with Operations to drive training effectiveness, close performance gaps, and maintain comprehensive training materials.

Ideal candidates have 2+ years in training within BPO/outsourcing, strong QA experience, and excellent facilitation and presentation skills.