Campaign Performance & Calibration Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Internal mobility and professional成长

Job summary

TaskUs is seeking a Campaign Lead (POC) in the Philippines to manage day‑to‑day campaign performance and coordinate with client teams and internal operations. You will drive calibrations, monitor metrics, and ensure targets are met across multiple campaigns.

In this role you will lead calibration sessions, align on guidelines and scorecards, and communicate progress and issues with stakeholders to maintain high quality and productivity.

Qualifications

• Strong communication and stakeholder management skills; client‑facing experience preferred.
• Proven ability to manage both quality and productivity performance in an operational setting.
• Experience running or supporting calibrations and driving consistency across teams.

Responsibilities

• Own day‑to‑day campaign performance and ensure delivery against productivity and quality targets.
• Monitor operational metrics, identify risks and blockers, and implement corrective actions.
• Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.
• Drive alignment on guidelines, scorecards, and policy updates to minimize variance and improve quality.
• Serve as a key client contact, providing updates on performance, risks, root causes, and action plans.
• Manage multiple campaigns simultaneously to meet deadlines and ensure stable execution across campaigns.

Skills

Strong communication

Stakeholder management

Calibrations & standards

Multi‑campaign management

Organized & multitask

Escalation handling

Job description

TaskUs is seeking a Campaign Lead (POC) in the Philippines to manage day‑to‑day campaign performance and coordinate with client teams and internal operations. You will drive calibrations, monitor metrics, and ensure targets are met across multiple campaigns.

In this role you will lead calibration sessions, align on guidelines and scorecards, and communicate progress and issues with stakeholders to maintain high quality and productivity.