Campaign Performance Lead

TaskUs; Imus; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salaries

People First culture

Internal mobility / career growth

Job summary

TaskUs is hiring a Campaign Lead in Imus, Cavite, Philippines. The role focuses on owning daily campaign performance, achieving productivity and quality targets, and serving as the primary client contact to align on progress and action plans.

The candidate will lead calibrations across operations, quality, and training teams, manage multiple campaigns, and drive continuous improvement while ensuring clear communication with stakeholders.

Qualifications

• Strong communication and stakeholder management skills (client-facing experience preferred).
• Experience running or supporting calibrations, aligning standards, and driving consistency across teams.
• Highly organized with the ability to juggle multiple priorities and campaigns.
• Comfortable with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).

Responsibilities

• Own day-to-day campaign performance and ensure delivery against productivity and quality targets.
• Lead calibration sessions to ensure consistent quality interpretation across teams.
• Serve as a key client contact, providing updates on performance, risks, root causes, and action plans.
• Manage multiple campaigns simultaneously and prioritize workload to meet deadlines.
• Coordinate with Operations, Quality, and Training to drive continuous improvement.

Skills

Communication

Stakeholder management

Client-facing experience

Calibration sessions

Performance reporting

Organized

Escalation handling

Job description

TaskUs is hiring a Campaign Lead in Imus, Cavite, Philippines. The role focuses on owning daily campaign performance, achieving productivity and quality targets, and serving as the primary client contact to align on progress and action plans.

The candidate will lead calibrations across operations, quality, and training teams, manage multiple campaigns, and drive continuous improvement while ensuring clear communication with stakeholders.