Campaign Performance Lead

LizardBear Tasking, Inc. (PEZA); Philippines; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

TaskUs in the Philippines is seeking a Campaign Lead (POC) to act as the primary liaison for assigned campaigns, ensuring quality and productivity targets are met while keeping stakeholders aligned.

You will coordinate day-to-day with client and internal teams, lead calibrations, manage multiple campaigns, and drive improvements across Operations, Quality, and Training to deliver consistent results.

Qualifications

• Strong communication and stakeholder management skills (client-facing experience preferred).
• Proven ability to manage both quality and productivity performance in an operational setting.
• Experience running or supporting calibrations, aligning standards, and driving consistency across teams.
• Highly organized with the ability to juggle multiple priorities and campaigns.
• Confident in handling escalations, setting expectations, and driving resolution.
• Experience with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).
• Ability to work effectively with operations, quality teams, and trainers in a fast-paced environment.

Responsibilities

• Own day-to-day campaign performance and meet productivity and quality targets.
• Lead calibration sessions to ensure consistent quality interpretation across teams.
• Serve as a key client contact, providing updates on performance, risks, root causes, and action plans.
• Manage multiple campaigns, ensuring goals and milestones are clearly understood by all stakeholders.
• Coordinate with Operations, Quality, and Training teams to drive improvements and address performance gaps.

Skills

Stakeholder management

Quality & productivity

Calibration sessions

Multi-campaign management

Escalation handling

Performance reporting

Cross-functional collaboration

Tools

Dashboards

Scorecards

RCA/CAPA

Job description

TaskUs in the Philippines is seeking a Campaign Lead (POC) to act as the primary liaison for assigned campaigns, ensuring quality and productivity targets are met while keeping stakeholders aligned.

You will coordinate day-to-day with client and internal teams, lead calibrations, manage multiple campaigns, and drive improvements across Operations, Quality, and Training to deliver consistent results.