Strategic Campaign Lead

TaskUs; Cavite City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TaskUs in Cavite City, Philippines is seeking a Campaign Lead (POC) to coordinate daily campaign activity, ensure quality and productivity targets are met, and keep clients and internal teams aligned. You will drive calibrations and manage multiple campaigns while collaborating with Operations, Quality, and Training to improve performance and consistency.

Ideal candidates will have strong communication, stakeholder management, and experience in performance reporting, with a proven ability to

Qualifications

• Strong communication and stakeholder management skills (client-facing experience preferred).
• Proven ability to manage both quality and productivity performance in an operational setting.
• Experience running or supporting calibrations, aligning standards, and driving consistency across teams.
• Highly organized with the ability to juggle multiple priorities and campaigns.
• Confident in handling escalations, setting expectations, and driving resolution.
• Experience with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).
• Ability to work effectively with operations, quality teams, and trainers in a fast-paced environment.

Responsibilities

• Own day-to-day campaign performance and ensure delivery against productivity and quality targets.
• Monitor operational metrics, identify risks and blockers, and implement corrective actions to maintain goal attainment.
• Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.
• Drive alignment on guidelines, scorecards, and policy/standard updates to minimize variance and improve quality consistency.
• Serve as a key point of contact for the client, providing updates on performance, risks, root causes, and action plans.
• Communicate proactively and professionally, ensuring the client has clarity on progress, outcomes, and next steps.
• Manage multiple campaigns simultaneously, ensuring goals, scope, and success metrics for each campaign are clearly understood by all stakeholders.
• Prioritize workload effectively to meet deadlines and maintain stable execution across campaigns.
• Coordinate closely with Operations, Quality, and Training teams to address performance gaps and drive continuous improvement.

Skills

Communication

Stakeholder management

Quality & productivity

Calibration

Multi-campaign management

Performance reporting

Escalation handling

Job description

TaskUs in Cavite City, Philippines is seeking a Campaign Lead (POC) to coordinate daily campaign activity, ensure quality and productivity targets are met, and keep clients and internal teams aligned. You will drive calibrations and manage multiple campaigns while collaborating with Operations, Quality, and Training to improve performance and consistency.

Ideal candidates will have strong communication, stakeholder management, and experience in performance reporting, with a proven ability to