BPO WFM Manager (Cebu City) - Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A staffing solutions company is seeking a BPO WFM Manager to lead operations in Cebu City. The role requires a college graduate with 5 to 7 years of relevant experience, including 2 years in a supervisory position. Advanced Excel skills and the ability to create reports and dashboards are essential. Strong interpersonal and analytical skills are necessary to effectively manage a team during US business hours in a 100% onsite arrangement.

Qualifications

• 5 to 7 years of relevant experience in a similar role.
• Minimum of 2 years supervisory experience.
• Ability to create reports and dashboards.

Responsibilities

• Provide support and leadership within the account.
• Manage operational metrics and reporting.
• Guide a team within US business hours.

Skills

Advanced Excel

Interpersonal skills

Analytical skills

Problem-solving

People management

Education

College Graduate

Tools

MS Office

RTA/MIS software

Job description

About the Job: BPO WFM Manager (Cebu City) – Onsite

Nature Of the Account: Support and Leadership

Start Date: ASAP

Work Arrangement: 100% Onsite | Cebu

Shift Schedule | Restdays: US Business hours

Educational Requirement: College Graduate

Work Experience:

• At least 5 to 7 years relevant experience
• At least 2 years of supervisory experience
• Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
• Report and dashboards creation

Requirements:

• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
• Good Interpersonal & people management skills with good problem solving approach.
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• RTA/ MIS Experience is advantageous.
• Can work with minimal supervision and has initiative.