Training Specialist

VXI Global Solutions; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

VXI Global Solutions is seeking a Training Specialist in the Philippines to deliver New Hire, progression and enhancement training for client projects. You will supervise agents during training and develop non-classroom materials for effective learning.

The role involves coordinating training activities, assessing participant performance, and engaging in client visits to gather curriculum feedback. Strong English communication and Telco program experience are essential.

Qualifications

• College degree or equivalent experience.
• Strong computer skills, especially with Microsoft Office (Word, Excel, PowerPoint).
• Strong oral and written communication skills.
• Demonstrated ability in classroom leadership, classroom management, and classroom organization.
• Experience handling Telco programs.

Responsibilities

• Deliver New Hire, Progression and Enhancement training on client projects.
• Supervise agents during their training period.
• Develop non-classroom training materials.
• Coordinate New Hire, Progression & Enhancement Training activity.
• Assess participant and class performance.
• Participate in client interactions and provide curriculum feedback.

Skills

Classroom leadership

Classroom management

Classroom organization

Oral communication

Written communication

Telco experience

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

• Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
• Supervise agents while in their training period.
• Develop non-classroom communication and training materials
• Coordinate New Hire, Progression & Enhancement Training activity
• Assess participant and class performance
• Participate in minor client interaction (include effective curriculum feedback and client visits)
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

Qualifications

• :College degree or equivalent experienc
• eStrong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoin
• tStrong oral and written communication skill
• sDemonstrated ability in classroom leadership, classroom management, classroom organizatio
• nMust have experience in handling Telco program