Training Specialist (Contact Centre)

Exasoft; Metro Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

Exasoft in the Philippines is seeking a Training Specialist to deliver engaging technical, process, brand and soft skills training and to support learners through their transition into production.

The ideal candidate has experience in training, coaching and performance management, banking/financial services background, strong presentation and time-management skills, and a customer-focused, solution-oriented mindset.

Qualifications

• Experience in training, coaching & performance management.
• Banking / Credit Card / Financial Services experience is a Mandate.
• Ability to identify performance gaps and create action plans.
• Strong presentation, organizational & time-management skills.
• Customer-focused & solution-oriented mindset.

Responsibilities

• Deliver engaging technical, process, brand and soft skills training.
• Support learners through their transition into production.
• Identify performance gaps and develop action plans.
• Collaborate with stakeholders to optimize training effectiveness.

Skills

Training delivery

Coaching & performance management

Stakeholder engagement

Presentation skills

Job description

We’re looking for a Training Specialist to deliver engaging technical, process, brand & soft skills training and support learners through their transition into production.

Key Requirements:

• Experience in training, coaching & performance management


• Banking / Credit Card / Financial Services experience is an Mandate.


• Ability to identify performance gaps and create action plans


• Strong presentation, organizational & time-management skills


• Customer-focused & solution-oriented mindset