Call Center Representative - Intermediate Level

MicroSourcing International; Quezon City; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage from day one (plus

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Call Center Representative (Healthcare) to join our onsite team in Eastwood, Libis, Quezon City. You will handle inbound and outbound calls, triage patient inquiries, and schedule appointments, while maintaining strict confidentiality and HIPAA compliance.

The role emphasizes accurate data entry, strong communication, and collaboration with healthcare providers and admin staff to ensure seamless patient coordination and care containment.

Qualifications

• At least 2 years of experience in a healthcare call center or similar environment.
• Knowledge of medical terminology, triaging procedures, and patient intake processes.
• Strong computer navigation and data entry skills with high attention to detail.
• Excellent verbal and written communication skills.
• Strong understanding of patient privacy and HIPAA compliance standards.

Responsibilities

• Handle inbound and outbound calls related to patient inquiries, appointment scheduling, and healthcare services.
• Conduct standard triaging to determine the appropriate level of care or next steps for patients.
• Perform accurate data entry for patient intake and ensure all information is properly documented in the system.
• Maintain wrap-up time within 60 seconds after each call to support operational efficiency and service quality.
• Handle sensitive patient information with strict confidentiality and in compliance with HIPAA regulations.
• Collaborate with internal teams, healthcare providers, and administrative staff to ensure smooth patient coordination.

Skills

Healthcare call center experience

Medical terminology

HIPAA compliance

Data entry accuracy

Verbal and written communication

Multitasking under pressure

Job description

Job Description

Discover your 100% YOU with MicroSourcing!

Position

Call Center Representative (Healthcare)

Location

Eastwood, Libis, Quezon City

Work setup & shift

Onsite, Night shift

Why join MicroSourcing?

You’ll Have

Competitive Rewards

Enjoy above-market compensation, healthcare coverage from day one (plus one or more eligible dependents), paid time off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit

Contribute to a positive and engaging work environment through company-sponsored events and activities.

Work-Life Harmony

Enjoy a healthy balance between work and personal life with flexible work arrangements.

Career Growth

Take advantage of continuous learning opportunities and career advancement programs.

Inclusive Teamwork

Be part of a diverse and inclusive workplace that values collaboration, respect, and individuality.

Your Role

As a Call Center Representative (Healthcare), You Will

• Handle inbound and outbound calls related to patient inquiries, appointment scheduling, and healthcare services.
• Conduct standard triaging to determine the appropriate level of care or next steps for patients.
• Perform accurate data entry for patient intake and ensure all information is properly documented in the system.
• Maintain wrap-up time within 60 seconds after each call to support operational efficiency and service quality.
• Handle sensitive patient information with strict confidentiality and in compliance with HIPAA regulations.
• Collaborate with internal teams, healthcare providers, and administrative staff to ensure smooth patient coordination.

What You Need

Non-negotiables

• At least 2 years of experience in a healthcare call center or similar environment
• Knowledge of medical terminology, triaging procedures, and patient intake processes
• Strong computer navigation and data entry skills with high attention to detail
• Excellent verbal and written communication skills
• Strong understanding of patient privacy and HIPAA compliance standards

Preferred Skills / Expertise

• Ability to multitask effectively in a fast-paced environment while maintaining service quality
• Proven ability to meet established accuracy and productivity standards

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company’s strength lies in the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We create space for everyone to thrive by welcoming different perspectives and providing opportunities for growth and success.

At MicroSourcing, equality is more than a slogan — it’s our commitment and our way of life. We don’t just accept your authentic self — we celebrate it and value every individual’s contribution to our collective success.

Join us in celebrating YOU and your 100%!

• Terms and conditions apply.