Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Rizal; On-site; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Insurance Health & Wellness (HMO)

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking an entry-level Customer Service Associate for an on-site role in Rizal. The position involves responding to inquiries via phone, email, or chat, and assisting customers with account issues and troubleshooting.

The role requires English proficiency, excellent customer service skills, and strong problem-solving abilities. It offers flexible hours and opportunities to work in a collaborative team within a call center setting.

Qualifications

• Proficient in English and strong communication skills.
• Experience in delivering quality customer service in a fast-paced environment.
• Strong problem-solving abilities to resolve inquiries effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with their account inquiries and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Provide solutions to customer issues by identifying the root cause and offering suitable alternatives.
• Maintain a high level of customer satisfaction by adhering to company policies and procedures.

Skills

English Proficiency

Customer Service

Problem Solving

Education

High School Diploma

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Rizal No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with their account inquiries and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Provide solutions to customer issues by identifying the root cause and offering suitable alternatives.
• Maintain a high level of customer satisfaction by adhering to company policies and procedures.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Proficient in English, excellent customer service skills, strong problem-solving abilities.
• Qualities and Traits: Strong work ethic, effective people skills, ability to work in a team-oriented environment.
• Working Conditions: Ability to work in a call centre environment, potentially during various shifts.

English Language Customer Service Problem Solving Strong Work Ethic People Skills Call Centre

Preview

HR Officer Synlink Recruitment Outsourcing Co. Inc.

Active within three days

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