Call Center Representative

Big3 AR-Van's Garments Manufacturing Company; Pampanga; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Employee Recognition Program

Parking Space

Job Training

Job summary

Big3 AR-Van's Garments Manufacturing Company in the Philippines is seeking a customer service representative to handle inquiries via phone, email, and chat, providing exceptional service and accurate information.

The role suits candidates with 0–2 years in customer service or call centers who are fluent in English, possess strong interpersonal skills, and can follow established protocols in a structured call center environment.

Qualifications

• Bachelor’s degree preferred.
• Experience 0–2 years in customer service or call center environments.
• Proficient in English, written and verbal.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Assist customers with inquiries, complaints, and product information in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.
• Participate in training sessions to improve product knowledge and communication skills.

Skills

Proficient in English

Education

Bachelor’s degree in relevant field

Job description

Big3 AR-Van's Garments Manufacturing Company

Job Description

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

• Parking Space

Professional Development

• Job Training

Description

• Provide exceptional customer service through various communication channels, including phone, email, and chat.
• Assist customers with inquiries, complaints, and product information in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.
• Participate in training sessions to improve product knowledge and communication skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or call center environments.
• Skills and Competencies: Proficient in English language, both written and verbal.
• Qualities and Traits: Strong interpersonal skills and ability to handle difficult situations with a positive attitude.
• Responsibilities and Duties: Ability to follow established protocols while addressing customer needs effectively.
• Working Conditions: Comfortable working in a structured call center environment with varying call volumes.