Customer Service Representative

Big3 AR-Van's Garments Manufacturing Company; Angeles; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Employee Recognition Program

Parking Space

Job Training

Job summary

Big3 AR-Van's Garments Manufacturing Company is seeking a customer service professional to assist customers with inquiries and provide high-quality support via phone, email, and chat.

You will resolve issues by clarifying complaints, maintaining a positive, empathetic attitude, and documenting interactions in the system. The role requires strong English, teamwork, and flexibility to work weekends and holidays.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0-2 years of customer service experience preferred, but not required.
• Strong English language proficiency.
• Excellent communication skills and ability to work in a team-oriented environment.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Assist customers with inquiries and provide high-quality support via phone, email, and chat.
• Resolve product or service issues by clarifying the customer's complaint and determining the cause.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions accurately in the system for future reference.
• Follow up with customers to ensure their issues are resolved satisfactorily.

Skills

Strong English language proficiency

Education

Bachelor's degree in a relevant field

Job description

Big3 AR-Van's Garments Manufacturing Company

Job Description

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

• Parking Space

Professional Development

• Job Training

Description

• Assist customers with inquiries and provide high-quality support via phone, email, and chat.
• Resolve product or service issues by clarifying the customer's complaint and determining the cause.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions accurately in the system for future reference.
• Follow up with customers to ensure their issues are resolved satisfactorily.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of customer service experience preferred, but not required.
• Skills and Competencies: Strong English language proficiency.
• Qualities and Traits: Excellent communication skills and ability to work in a team-oriented environment.
• Responsibilities and Duties: Ability to handle customer complaints and provide appropriate solutions.
• Working Conditions: Willingness to work flexible hours, including weekends and holidays.

HR Manager Big3 AR-Van's Garments Manufacturing Company