Customer Service Representative

Big3 AR-Van's Garments Manufacturing Company; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Parking Space

Job Training

Employee Recognition Program

Job summary

Big3 AR-Van's Garments Manufacturing Company in Cebu City is seeking a customer service representative to handle inquiries across multiple channels. The position is on-site with flexible hours including evenings and weekends, and requires 0–2 years of experience and a high school diploma.

You will provide accurate information, document interactions, and work with teammates to improve service delivery while staying updated on product policies and updates.

Qualifications

• High School Diploma or equivalent
• 0–2 years of experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to work flexible hours including evenings and weekends

Responsibilities

• Interact with customers through various channels to address their inquiries and resolve issues
• Provide high-quality support and enhance customer satisfaction with a customer-focused approach
• Document customer interactions and maintain accurate records
• Collaborate with team members to improve service delivery and streamline processes
• Stay informed about product updates and company policies to provide accurate information

Skills

Communication skills

Education

High School Diploma or equivalent

Job description

Big3 AR-Van's Garments Manufacturing Company

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

Parking Space

Professional Development

Job Training

Description

• Interact with customers through various channels to address their inquiries and resolve issues.
• Utilize a customer-focused approach to provide high-quality support and enhance customer satisfaction.
• Document customer interactions and maintain accurate records for future reference.
• Work collaboratively with team members to improve service delivery and streamline processes.
• Stay informed about product updates and company policies to provide accurate information to customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent verbal and written communication skills
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset
• Working Conditions: Ability to work flexible hours including evenings and weekends