Customer Service Manager

Big3 AR-Van's Garments Manufacturing Company; Quezon City; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Recognition Program

Parking Space

Job Training

Employee Development

Descripción de la vacante

Big3 AR-Van's Garments Manufacturing Company in Quezon City is seeking a Customer Service Supervisor to oversee the daily operations of the customer service department and to train and mentor team members.

You will develop and implement customer service policies, handle escalated inquiries, and analyze service metrics to drive improvements. This on-site role requires no experience, with training provided to help you grow in a fast-paced garment manufacturing environment.

Formación

• Excellent communication skills in English.
• Strong customer service orientation.
• Empathy and patience.
• Problem-solving abilities.

Responsabilidades

• Oversee daily operations of the customer service department
• Train and mentor customer service representatives
• Develop and implement customer service policies and procedures
• Handle escalated customer inquiries and complaints
• Analyze customer service metrics and feedback for improvement

Conocimientos

Excellent communication skills in ENG

Strong customer service orientation

Educación

High School Diploma or equivalent

Descripción del empleo

Big3 AR-Van's Garments Manufacturing Company

On-site - Quezon City No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

Parking Space

Professional Development

Job Training

Description

• Oversee daily operations of the customer service department
• Train and mentor customer service representatives
• Develop and implement customer service policies and procedures
• Handle escalated customer inquiries and complaints
• Analyze customer service metrics and feedback for improvement

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Excellent communication skills in English
• Skills and Competencies:Strong customer service orientation
• Qualities and Traits:Problem-solving abilities
• Qualities and Traits:Empathy and patience