Customer Experience Specialist

Big3 AR-Van's Garments Manufacturing Company; Pampanga; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Parking Space

Employee Recognition Program

Job Training

Job summary

Big3 AR-Van's Garments Manufacturing Company is seeking an entry-level Customer Support Associate to assist customers via phone, email, and chat, providing accurate information and support. You will resolve inquiries in a timely manner, document interactions thoroughly, and collaborate with teammates to improve service quality in a fast-paced office environment with standard business hours.

The role emphasizes patience, empathy, and a customer-focused mindset, with opportunities for training and

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.
• Working Conditions: Typical office environment with standard business hours.

Responsibilities

• Assist customers via phone, email, and chat by providing accurate information and support.
• Resolve customer issues in a timely manner while ensuring a positive experience.
• Maintain thorough documentation of customer interactions and feedback.
• Identify opportunities to enhance customer satisfaction and suggest improvements.
• Collaborate with team members and departments to streamline processes.

Skills

Communication skills

Interpersonal skills

Patience

Empathy

Customer-focused mindset

Education

High School Diploma or equivalent

Job description

Big3 AR-Van's Garments Manufacturing Company is seeking an entry-level Customer Support Associate to assist customers via phone, email, and chat, providing accurate information and support. You will resolve inquiries in a timely manner, document interactions thoroughly, and collaborate with teammates to improve service quality in a fast-paced office environment with standard business hours.

The role emphasizes patience, empathy, and a customer-focused mindset, with opportunities for training and