A Fresh Opportunity Awaits! Healthcare Account – Bacolod Site

Work Avenue and Business Solutions Incorporated; Murcia; On-site; PHP 335,000 - 469,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for our healthcare account in Bacolod. This onsite role welcomes fresh graduates and candidates starting a career in the BPO industry, with training provided.

You will handle healthcare inquiries, provide accurate information, and ensure a positive customer experience while maintaining confidentiality and following established procedures.

Qualifications

• No work experience required.
• Strong English communication skills (B2 level).
• Willing to work onsite in Bacolod.
• Able to follow company procedures and maintain confidentiality.

Responsibilities

• Handle incoming inquiries related to healthcare services.
• Provide accurate information and assistance per established procedures.
• Address customer concerns professionally and efficiently.
• Maintain clear and empathetic communication with customers.
• Document customer interactions accurately in the system.
• Follow healthcare account policies, confidentiality requirements, and data privacy guidelines.
• Escalate complex inquiries to the appropriate department.
• Meet quality, productivity, and customer satisfaction targets.

Skills

B2 English

Verbal & written communication

Education

High School Graduate (old curriculum)

Senior High School Graduate (new curriculum)

Job description

Join our growing Healthcare Account in Bacolod as a Customer Service Representative! This onsite opportunity is ideal for fresh graduates and applicants looking to begin a career in the BPO industry.

You will assist customers with healthcare-related inquiries, provide accurate information, address concerns, and deliver a positive customer experience. No previous work experience is required, making this a great opportunity for motivated candidates with strong communication skills.

Key Responsibilities

• Handle incoming customer inquiries related to healthcare services.

• Provide accurate information and assistance based on established procedures.

• Address customer concerns professionally and efficiently.

• Maintain clear and empathetic communication with customers.

• Document customer interactions accurately in the system.

• Follow healthcare account policies, confidentiality requirements, and data privacy guidelines.

• Escalate complex inquiries to the appropriate department.

• Meet quality, productivity, and customer satisfaction targets.

Qualifications

• No experience required.

• High School Graduate under the old curriculum or Senior High School Graduate under the new curriculum.

• B2-level English communication proficiency.

• Good verbal and written communication skills.

• Willing to work onsite in Bacolod City.

• Customer-focused, adaptable, and willing to learn.

• Able to follow company procedures and maintain confidentiality when handling sensitive information.