Call Center Quality Manager - Alabang

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 669,600 - 892,800; Full time

Job summary

A staffing solutions company is urgently seeking a Quality Manager for their Alabang location. The ideal candidate will have 7-9 years of relevant experience and be trained in Lean Six Sigma. Responsibilities include designing quality processes, leading improvement projects, and ensuring compliance with quality standards. Strong knowledge of MS Office and familiarity with industry standards like ISO and COPC are preferred.

Qualifications

• 7-9 years of relevant experience.
• Trained or certified in Lean Six Sigma.

Responsibilities

• Design new processes for QC functioning.
• Lead significant process improvement projects.
• Ensure compliance to quality standards.

Skills

Lean Six Sigma Green Belt

MS Office

Process Mapping

Quality Systems Knowledge

Tools

NICE

Witness

Job description

About the job Call Center Quality Manager - Alabang

TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang).

The pre-screening interview will be conducted over the phone.

About the job Quality Manager (Alabang)

Responsibilities

• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
• Leads significant process improvement projects
• Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

Qualifications

• Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience
• Excellent working knowledge of MS Office (MS Excel, Power Point, Word Doc, Outlook)
• Process Mapping/Value Stream Mapping
• Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
• Preferably knowledge of industry domain being aligned to Insurance
• Knowledge of quality systems (ISO, COPC) preferable