Call Center Agents Hiring

Recruitify_HR; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in Metro Manila seeks a Customer Service Representative to provide outstanding support to clients over the phone. You will handle incoming calls, respond to inquiries, and resolve issues promptly while maintaining accurate records of interactions.

In a fast-paced environment, you will collaborate with teammates to continuously improve service delivery and ensure a positive customer experience.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Excellent communication and interpersonal skills.
• Experience with call center software and databases.

Responsibilities

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Skills

Good communication

Interpersonal skills

Call center software

Education

Bachelor’s degree in a relevant field

Tools

Call center software

Databases

Job description

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Description

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using call center software and databases.
• Qualities and Traits: Patience and a customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.