Call Center Agent (With/Without Exp)

Neksjob Philippines; Mandaluyong; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative to handle inbound support via phone, email, and chat from Mandaluyong. The role emphasizes clear communication, problem solving, and delivering high customer satisfaction in a fast-paced environment.

Qualifications include superb verbal communication, active listening, and basic computer literacy, with no prior experience required. On-site full-time position with incentives and recognition programs available.

Qualifications

• Excellent verbal communication skills and active listening.
• Basic computer literacy and comfort with common software.
• Ability to learn product information and adapt to processes.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School / Senior High School

Job description

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.