Call Center Agent (Retail) - Ilocos

TASQ Staffing Solutions; San Nicolas; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading staffing solutions provider is seeking a detail-oriented Call Center Agent in San Nicolas, Ilocos Norte. The ideal candidate will deliver exceptional service through effective communication and problem-solving skills. Responsibilities include responding to inquiries, resolving issues, and maintaining customer records. Candidates must be high school graduates and fluent in English. This role requires on-site work and a proactive approach to customer service.

Qualifications

• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in San Nicolas, Ilocos Norte.
• Able to collaborate with other team members and is receptive to feedback.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Detail-oriented

Proactive

Problem-solving skills

Effective communication

Customer profiling

Education

At least High School Graduate (Old Curriculum)

Job description

About the job Call Center Agent (Retail) - Ilocos

We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in San Nicolas, Ilocos Norte
• Amenable to work on shifting scheduleCan start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback