Onsite Retail Call Center Agent - Ilocos Norte

TASQ Staffing Solutions; San Nicolas; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading staffing solutions provider is seeking a detail-oriented Call Center Agent in San Nicolas, Ilocos Norte. The ideal candidate will deliver exceptional service through effective communication and problem-solving skills. Responsibilities include responding to inquiries, resolving issues, and maintaining customer records. Candidates must be high school graduates and fluent in English. This role requires on-site work and a proactive approach to customer service.

Qualifications

• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in San Nicolas, Ilocos Norte.
• Able to collaborate with other team members and is receptive to feedback.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Detail-oriented

Proactive

Problem-solving skills

Effective communication

Customer profiling

Education

At least High School Graduate (Old Curriculum)

Job description

A leading staffing solutions provider is seeking a detail-oriented Call Center Agent in San Nicolas, Ilocos Norte. The ideal candidate will deliver exceptional service through effective communication and problem-solving skills. Responsibilities include responding to inquiries, resolving issues, and maintaining customer records. Candidates must be high school graduates and fluent in English. This role requires on-site work and a proactive approach to customer service.