Call Center Agent - Quezon City

TASQ Staffing Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tasq Staffing Solutions is hiring Call Center Agents for Quezon City, Philippines. The role requires delivering excellent service through effective communication, problem solving, and customer profiling. On-site position with rotating shifts.

You will engage with customers via phone, email, and chat, aiming for high first-contact resolution and accurate records, while collaborating with teammates to enhance service quality.

Qualifications

• Must be a High School Graduate (Old Curriculum) with or without BPO experience.
• Proficient in spoken and written English.
• On-site work in Quezon City with shifting schedules.
• Able to start ASAP and solve problems while following processes.
• Willing to collaborate with team and accept feedback.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English proficiency

Problem solving

Team collaboration

Customer service orientation

Education

High School Graduate (Old Curriculum)

Job description

Call Center Agent - Quezon City

Company : Tasq Staffing Solutions Job Type : Full Time Quezon City, Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - Call Center Agent - Quezon City

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat


• Resolve customer issues and complaints with a focus on first-call resolution


• Maintain accurate and comprehensive records of customer interactions


• Collaborate with team members to improve customer service processes


• Provide product and service information to assist customers with their needs


• Proactively identify opportunities to enhance the customer experience


• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience


• Must be conversant in both spoken and written English


• Amenable to work fully on-site in Quezon City


• Amenable to work on shifting schedule


• Can start ASAP


• Must be resourceful and able to solve problems while ensuring compliance to processes and policies


• Able to collaborate with other team members and is receptive to feedback