On-Site Call Center Agent – Quezon City

TASQ Staffing Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tasq Staffing Solutions is hiring Call Center Agents for Quezon City, Philippines. The role requires delivering excellent service through effective communication, problem solving, and customer profiling. On-site position with rotating shifts.

You will engage with customers via phone, email, and chat, aiming for high first-contact resolution and accurate records, while collaborating with teammates to enhance service quality.

Qualifications

• Must be a High School Graduate (Old Curriculum) with or without BPO experience.
• Proficient in spoken and written English.
• On-site work in Quezon City with shifting schedules.
• Able to start ASAP and solve problems while following processes.
• Willing to collaborate with team and accept feedback.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English proficiency

Problem solving

Team collaboration

Customer service orientation

Education

High School Graduate (Old Curriculum)

Job description

Tasq Staffing Solutions is hiring Call Center Agents for Quezon City, Philippines. The role requires delivering excellent service through effective communication, problem solving, and customer profiling. On-site position with rotating shifts.

You will engage with customers via phone, email, and chat, aiming for high first-contact resolution and accurate records, while collaborating with teammates to enhance service quality.