Call Center Agent (Open for Fresh Graduates)

J-K Network Services; Pampanga; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Government mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Performance Bonus, Incentives

Job summary

A leading BPO company is looking for a Call Center Agent based in Pampanga. This role is open to fresh graduates and requires at least 1 year of customer service experience. The candidate will handle inbound and outbound communications, providing excellent support to clients. Key benefits include government-mandated benefits, HMO, 13th month pay, and performance incentives. This is an on-site position with a shifting schedule.

Qualifications

• Bachelor’s Degree Holder.
• Open for fresh graduates and Undergraduates.
• At least 1 year of work experience as Customer Service Representative in BPO industry.
• Willing to work on site.
• Amenable to work at shifting schedule.

Responsibilities

• Handle inbound and outbound calls, messages, and emails, ensuring clear and timely communication.
• Assist customers with product and service inquiries in a professional and efficient manner.
• Develop and maintain strong relationships with customers and clients to support long-term loyalty.
• Manage and resolve escalated issues by coordinating with internal teams.
• Maintain high customer satisfaction by delivering exceptional support and service at all times.

Skills

Customer service

Communication skills

Problem-solving

Education

Bachelor’s Degree

Job description

Call Center Agent (Open for Fresh Graduates)

Job Description

Employer

Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.

Position

Call Center Agent

Schedule

Shifting Schedule

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits
• Performance Bonus, Incentives

Job Requirements

• Bachelor’s Degree Holder
• Open for fresh graduates and Undergraduates
• At least 1 year of work experience as Customer Service Representative in BPO industry
• Willing to work on site
• Amenable to work at shifting schedule

Job Responsibilities

• Handle inbound and outbound calls, messages, and emails, ensuring clear and timely communication.
• Assist customers with product and service inquiries in a professional and efficient manner.
• Develop and maintain strong relationships with customers and clients to support long-term loyalty.
• Manage and resolve escalated issues by coordinating with internal teams.
• Maintain high customer satisfaction by delivering exceptional support and service at all times.

Recruitment Process

• Initial interview
• Final interview