Customer Service Agent (Open to fresh grad.)

HRTX; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

HRTX is seeking a Customer Service Agent open to fresh graduates. The role entails providing effective technical support and promptly resolving client issues, with escalation to meet SLAs. Strong communication and customer-centric approach are essential, with healthcare exposure as a plus.

Candidates who completed college or SHS with four semesters are welcome; call center experience is advantageous, but not mandatory.

Qualifications

• Completion of college degree or SHS with four semesters completed.
• Decent communication proficiency.
• Call center experience is a plus.
• Healthcare experience is an added advantage.

Responsibilities

• Provide effective technical support to the process and resolve client issues directly or escalate to meet SLAs.
• Leverage interpersonal skills and knowledge of customer culture to ensure satisfaction.

Skills

Communication skills

Fresh grad welcomed

Call center experience

Education

College graduate

SHS graduate with 4 semesters

Tools

Healthcare exposure

Job description

Customer Service Agent (Open to fresh grad.)

About the job Customer Service Agent (Open to fresh grad.)

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Behavioral - interpersonal and influence management skills , Behavioral - Knowledge of Customer's Culture. , Domain - Domain knowledge / Customer Centricity / Commitment Qualifications

College Graduate / College Undergarduates completed 4 semesters without back subjects and SHS Graduate with or without BPO experience.

Experience in call center will be an advantage.

Healthcare experience will be an added advantage

Decent communication proficiency is required