Call Center Agent - Insurance Account (CSR) | PHP 40,000 Joining Bonus*

Accenture; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances and bonuses

Training, upskilling, andCertification

Paid sick and vacation leaves

Job summary

Accenture PLC is hiring a Customer Service Representative for the Insurance sector. You will review documents, verify agent and license details, analyze data, and encode information accurately. The role requires handling agent records, posting correspondences, and initiating transactions based on workflow.

Open to graduates or those with some college, with at least 1 year in related accounts. This full-time onsite position in Cubao, Quezon City offers benefits and flexible schedules.

Qualifications

• Open to college graduates, associates or undergraduates who completed at least 2nd year in college.
• At least 1 year of work experience in Insurance, Healthcare, Retirement Services or Financial Accounts.
• Willing to work full-time onsite in Cubao, Quezon City.
• Flexibile with shifting schedules and holidays.

Responsibilities

• Review completeness and compliance of documents received.
• Verify accuracy of agent and license information.
• Analyze data to determine appropriate handling.
• Encode agent, license, and commission details accurately.
• Update agent records and create/post correspondences as needed.
• Identify next steps based on workflow and initiate transactions.

Skills

Customer service

Data entry

Attention to detail

Education

College graduate or current student (2nd year+)

Associate degree

Undergraduate with 2nd year+ completed

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

Customer Service Representative - Insurance

Your responsibilities will include:

• Review completeness and compliance of documents received.

• Verify accuracy of agent and license information.

• Analyze data to determine appropriate handling.

• Encode agent, license, and commission details accurately.

• Update agent records and create/post correspondences as needed.

• Identify next steps based on workflow and initiate transactions.

About You

The ideal candidate will have the following skills and experience:

• Open to college graduates, associate degree holders, and undergraduates who completed at least 2nd year in college

• With at least 1 year of work experience in any or a combination of the following:

  • Insurance Accounts

  • Healthcare Accounts

  • Retirement Services Accounts

  • Financial Accounts

• Willing to work full-time onsite in Cubao, Quezon City

• Flexible with shifting schedules and holiday work