Call Center Agent For Blended Account Voice Chat and Email Support

Miranda Hr; Pasig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Holiday gifts and incentives

Life insurance

Job training

Job summary

Miranda Hr in Pasig is seeking a Call Center Agent for blended voice and email support. On-site role with no experience required; High School Diploma accepted.

You will provide exceptional customer service, resolve inquiries, maintain records, collaborate with team, and stay updated on product knowledge to assist customers effectively. This is a full-time on-site position in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 0–2 years of experience in customer service preferred.
• Strong communication skills, both verbal and written.
• Patience, empathy and a strong customer-oriented mindset.

Responsibilities

• Provide exceptional customer service through blended voice and email communication.
• Resolve customer inquiries and issues efficiently to ensure customer satisfaction.
• Maintain detailed records of customer interactions in the system.
• Collaborate with team members to improve service delivery.
• Stay updated on product knowledge to assist customers effectively.

Skills

Communication skills

Education

High School Diploma or equivalent

Job description

Call Center Agent For Blended Account Voice Chat and Email Support

On-site - Pasig No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Holiday Gifts, Incentives

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Provide exceptional customer service through blended voice and email communication.
• Resolve customer inquiries and issues efficiently to ensure customer satisfaction.
• Maintain detailed records of customer interactions in the system.
• Collaborate with team members to improve service delivery.
• Stay updated on product knowledge to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service preferred, but not required.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Patience, empathy, and a strong customer-oriented mindset.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Comfortable working in a fast-paced environment.