Call Center Agent - Fast-Paced Support, Up to 35K

Recruitify_HR; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Recruitify_HR is seeking a experienced call center professional in Metro Manila to handle inbound and outbound calls, delivering high-quality customer service and resolving queries promptly. The role requires 3–5 years in a customer service environment, a diploma in a relevant field, and strong communication, interpersonal, and problem-solving skills for a fast-paced setting.

You will document interactions meticulously, meet performance targets, and provide feedback to management to improve

Qualifications

• Diploma in a relevant field.
• 3–5 years of experience in a call center or customer service.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Strong problem-solving skills and attention to detail.
• Comfortable working in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls ensuring high-quality customer service.
• Resolve customer queries and issues effectively and efficiently.
• Document all interactions with customers in the required systems.
• Meet and exceed individual and team performance metrics.
• Provide feedback to management on customer issues and concerns.

Skills

Communication

Interpersonal skills

Multitasking

Working under pressure

Problem solving

Attention to detail

Education

Diploma in a relevant field

Job description

Recruitify_HR is seeking a experienced call center professional in Metro Manila to handle inbound and outbound calls, delivering high-quality customer service and resolving queries promptly. The role requires 3–5 years in a customer service environment, a diploma in a relevant field, and strong communication, interpersonal, and problem-solving skills for a fast-paced setting.

You will document interactions meticulously, meet performance targets, and provide feedback to management to improve