Customer Service Representative

Recruitment Solutions Department; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitment Solutions Department is seeking a Customer Service Representative (Rider Support Account) to provide timely support to delivery riders via phone, chat, and email. You will help resolve concerns about deliveries, app issues, payments, and rider inquiries while maintaining a positive customer experience.

This role requires at least 18 months of BPO experience and two years of college with no back subjects, strong English communication skills, and willingness to work onsite on a

Qualifications

• 18 months of BPO experience required.
• Two years of college completed with no back subjects.
• Strong English written and verbal communication skills.

Responsibilities

• Assist riders with delivery-related concerns and account inquiries.
• Resolve issues involving the rider app, earnings, incentives, and payments.
• Provide accurate information and troubleshoot basic technical concerns.
• Escalate complex issues to the appropriate team when necessary.
• Document customer interactions and maintain accurate records.
• Meet quality, productivity, and customer satisfaction targets.
• Deliver professional and empathetic customer service at all times.

Skills

Customer service

English proficiency

Empathy

Education

Two years of college completed

Job description

Job Description

As a Customer Service Representative (Rider Support Account), you will provide timely and efficient support to delivery riders through phone, chat, and email. Your role is to help resolve concerns related to deliveries, app issues, account inquiries, payments, navigation, and other rider-related concerns while ensuring a positive customer experience.

Key Responsibilities

• Assist riders with delivery-related concerns and account inquiries.
• Resolve issues involving the rider app, earnings, incentives, and payments.
• Provide accurate information and troubleshoot basic technical concerns.
• Escalate complex issues to the appropriate team when necessary.
• Document customer interactions and maintain accurate records.
• Meet quality, productivity, and customer satisfaction targets.
• Deliver professional and empathetic customer service at all times.

Job Qualifications

**Qualifications:

• Must have completed at least two (2) years in college with no back subjects with (18) months of BPO experience
• Must have a minimum of eighteen (18) months of BPO experience
• Must possess good English communication skills, both written and verbal
• Must be willing to work onsite and on a shifting schedule