Café Outlet Supervisor - Pasig

Jollibee Group; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Compose Coffee is launching in the Philippines and seeks an Outlet Cluster Supervisor to oversee sales performance, inventory control, and team management across multiple outlets. You will drive profitability, ensure strict food safety and quality standards, handle escalations, and elevate the brand experience through strong leadership and customer service.

Join a brand focused on premium quality and operational excellence as it expands in the region, adapting to local needs while maintaining

Qualifications

• Bachelor’s degree required.
• 2+ years of F&B supervisory experience, preferably in café operations.
• Proficient in inventory management, cash handling, and operations.
• Strong leadership, coaching, and team-management skills.
• Strong problem-solving and decision-making abilities.
• Excellent customer service orientation.
• Knowledge of health, safety, and quality compliance standards.

Responsibilities

• Oversee full operations from sales performance and inventory control to team management and customer satisfaction.
• Drive profitability and KPI achievement.
• Ensure operational excellence and food safety compliance.
• Manage inventory, waste control, and execution of marketing initiatives.
• Oversee customer satisfaction, resolve concerns, and elevate brand experience.
• Drive team engagement and culture.
• Lead and develop crew teams, building a strong operational workforce.

Skills

Leadership

Inventory management

Cash handling

Operations

Customer service

Team management

Problem solving

Education

Bachelor's degree

Job description

Compose Coffee is a global specialty coffee brand known for high quality beverages crafted through precision, innovation, and consistency. With over 3,000 stores worldwide, Compose Coffee has built a reputation for delivering consistent, great-tasting coffee at accessible price points, making quality coffee part of everyday life.

As we launch Compose Coffee in the Philippines, we bring with us our commitment to:

• Premium quality grounded in rigorous standards
• Operational excellence refined through global best practices
• A customer‑first experience designed for comfort, approachability, and delight

Join us and be part of a brand that is reshaping the way people experience coffee.

What you'll do

As the Outlet Cluster Supervisor, you oversee full operations from sales performance and inventory control to team management and customer satisfaction. You drive profitability, ensure strict adherence to quality and safety standards, lead the team, and handle escalations. You will manage more than one outlet, adapting to operational needs.

Impact on the Business

• Drives sales, profitability, and KPI achievement
• Ensures operational excellence and food safety compliance
• Manages inventory, waste control, and execution of marketing initiatives
• Oversees customer satisfaction, resolves concerns, and elevates brand experience
• Drives team engagement and culture
• Leads and develops crew teams, building a strong operational workforce

Qualifications and Skills

• Bachelor’s Degree holder
• At least 2 years of F&B supervisory experience, preferably in café operations
• Proficient in inventory management, cash handling, and operations
• Strong leadership, coaching, and team-management skills
• Strong problem-solving and decision-making skills
• Excellent customer service orientation
• Knowledge of health, safety, and quality compliance standards