Café Operations Leader – Multi-Outlet Supervisor

Jollibee Group; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Compose Coffee is launching in the Philippines and seeks an Outlet Cluster Supervisor to oversee sales performance, inventory control, and team management across multiple outlets. You will drive profitability, ensure strict food safety and quality standards, handle escalations, and elevate the brand experience through strong leadership and customer service.

Join a brand focused on premium quality and operational excellence as it expands in the region, adapting to local needs while maintaining

Qualifications

• Bachelor’s degree required.
• 2+ years of F&B supervisory experience, preferably in café operations.
• Proficient in inventory management, cash handling, and operations.
• Strong leadership, coaching, and team-management skills.
• Strong problem-solving and decision-making abilities.
• Excellent customer service orientation.
• Knowledge of health, safety, and quality compliance standards.

Responsibilities

• Oversee full operations from sales performance and inventory control to team management and customer satisfaction.
• Drive profitability and KPI achievement.
• Ensure operational excellence and food safety compliance.
• Manage inventory, waste control, and execution of marketing initiatives.
• Oversee customer satisfaction, resolve concerns, and elevate brand experience.
• Drive team engagement and culture.
• Lead and develop crew teams, building a strong operational workforce.

Skills

Leadership

Inventory management

Cash handling

Operations

Customer service

Team management

Problem solving

Education

Bachelor's degree

Job description

Compose Coffee is launching in the Philippines and seeks an Outlet Cluster Supervisor to oversee sales performance, inventory control, and team management across multiple outlets. You will drive profitability, ensure strict food safety and quality standards, handle escalations, and elevate the brand experience through strong leadership and customer service.

Join a brand focused on premium quality and operational excellence as it expands in the region, adapting to local needs while maintaining