Cafe Operations Lead: Service, Safety & Team Growth

QQ English; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

QQ English in Cebu City is seeking a Café Supervisor to lead daily cafe operations within our campus environment. You will oversee service quality, coordinate buffet setups, manage staff on shift, and ensure consistent food safety and sanitation practices.

We value candidates with hospitality or F&B training, prior supervisory experience, and a strong focus on customer service and teamwork. This role offers an opportunity to support a fast-paced learning atmosphere in a renowned ESL school.

Qualifications

• Graduate of Hospitality Management or related course preferred
• Supervisory or team-lead experience preferred
• Experience in café operations, buffet setup, and customer service advantageous
• Knowledge of food safety, sanitation and proper handling procedures
• Experience in inventory monitoring, stock control, and daily reporting
• F&B Certifications (NC II, Basic Barista, or Food Safety) are an advantage
• Food and Beverage service skills
• Basic Barista skills
• Strong customer service, communication and team management skills

Responsibilities

• Supervise daily café operations and ensure smooth service
• Monitor staff performance, attendance and task assignments
• Ensure proper food preparation, buffet setup and service standards
• Monitor inventory and coordinate replenishment of supplies
• Maintain cleanliness, food safety and sanitation standards
• Handle customer concerns and ensure a positive dining experience
• Prepare basic reports related to café operations

Skills

Leadership

Cafe operations

Staff management

Food safety

Inventory control

Customer service

Barista skills

Communication

Education

Hospitality-related degree

Job description

QQ English in Cebu City is seeking a Café Supervisor to lead daily cafe operations within our campus environment. You will oversee service quality, coordinate buffet setups, manage staff on shift, and ensure consistent food safety and sanitation practices.

We value candidates with hospitality or F&B training, prior supervisory experience, and a strong focus on customer service and teamwork. This role offers an opportunity to support a fast-paced learning atmosphere in a renowned ESL school.