Cafe Supervisor

Agatona 1927 Museum Cafe; Iloilo City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A local café in Iloilo City is seeking a Café Supervisor to oversee daily operations and staff management. The ideal candidate will have a high school diploma, relevant experience in the food service industry, and strong leadership skills. Key responsibilities include ensuring service quality, managing inventory, and fostering a positive atmosphere for customers and staff. The position requires flexibility with working hours, including weekends and holidays.

Qualifications

• Proven experience in a café or food service environment (2+ years preferred).
• Experience in a supervisory or leadership role (1+ year preferred).

Responsibilities

• Oversee daily operations of the café.
• Monitor cleanliness and compliance with health and safety standards.
• Address operational challenges promptly.
• Assign tasks and manage staff schedules.
• Maintain high levels of customer satisfaction.

Skills

Strong leadership and team management skills

Excellent customer service and interpersonal skills

Ability to handle cash

Proficiency in using POS systems

Time management skills

Problem-solving skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Degree or certification in hospitality or business management

Food safety or hygiene certification

Tools

POS systems

Inventory software

Job description

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Job Description

The Café Supervisor ensures the effective and efficient operation of the café, including staff supervision, maintaining high service standards, inventory management, and fostering a positive environment for both employees and customers.

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Key Responsibilities

Operations Management

• Oversee the daily operations of the café, ensuring it runs smoothly.
• Monitor cleanliness, organization, and compliance with health and safety standards.
• Handle opening and closing procedures.
• Address operational challenges promptly.

Staff Supervision

• Assign tasks and manage staff schedules to ensure proper coverage.
• Monitor staff performance and provide feedback or escalate issues to the manager.

Customer Service

• Maintain high levels of customer satisfaction by addressing complaints or feedback promptly.
• Foster a welcoming environment for customers.
• Ensure staff adheres to service protocols and quality standards.

Inventory and Stock Management

• Monitor stock levels and coordinate with suppliers for timely restocking.
• Perform regular inventory checks and report discrepancies.
• Minimize wastage and monitor the use of supplies.
• Assist with cash handling and reconciling daily sales.
• Support the manager in achieving sales targets and monitoring expenses.

Promotion and Marketing

• Assist in implementing promotional campaigns or specials.
• Encourage staff to upsell products.

Education

• High school diploma or equivalent (required).
• Degree or certification in hospitality, business management, or a related field (preferred).
• Food safety or hygiene certification (preferred).

Experience

• Proven experience in a café, restaurant, or food service environment (2+ years preferred).
• Experience in a supervisory or leadership role (1+ year preferred).

Skills and Abilities

• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Ability to handle cash and reconcile daily transactions.
• Proficiency in using POS systems and inventory software.
• Time management and organizational skills to manage multiple tasks.
• Problem-solving skills to address customer and operational issues efficiently.
• Ability to work in a fast-paced environment while maintaining quality and accuracy.

Physical Requirements

• Ability to stand for extended periods.
• Capability to lift and carry up to 25 lbs. (e.g., moving supplies).
• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays.

Preferred Qualifications

• Knowledge of coffee preparation and barista skills.
• Familiarity with local health and safety regulations.
• Experience implementing promotions or upselling

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