Business Systems Sr Analyst

GWS Enterprise Singapore; Santo Niño 1st; On-site; PHP 3,431,000 - 5,392,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) in Singapore seeks a Business Systems Senior Analyst to define complex system scopes and objectives, collaborating with internal partners and business units to develop, install and enhance systems.

You will lead by example, work with IT teams and external vendors, analyze business needs, translate them into system specs, and create end-user training materials. A degree plus 2–5 years of experience is preferred.

Qualifications

• Bachelor's Degree preferred with 2-5 years of relevant experience.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Participate in business processes to identify and implement technical solutions.
• Respond to stakeholder inquiries regarding system processes and capabilities.
• Research and support advanced end-user applications and test end-user processes.
• Develop relationships with high-level clients and IT teams.
• Review information on areas of improvement and implement changes to increase user satisfaction.
• Log and track work tickets with external vendors; provide end-users with guidance on efficient system use.

Skills

Microsoft Office

Organizational skills

Education

Bachelor's degree

Job description

Business Systems Senior Analyst - Singapore

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role

As a CBRE Business Systems Sr. Analyst, you will be responsible for formulating and defining complex system scopes and objectives. This role is part of the Business Systems Job Function. They are responsible for working with internal partners and business units to develop, install and enhance new and current systems.

What You'll Do

• Take part in the business process to identify and implement technical solutions.
• Respond to stakeholder inquiries regarding system processes and capabilities.
• Research and support advanced end-user applications and test end-user processes using defined guidelines.
• Develop relationships with high-level clients and internal and external IT teams.
• Review information on areas of improvement and implement changes to increase user satisfaction.
• Log and track work tickets with external product vendors or support organizations. Provide end-users with a detailed explanation of ways to use the systems in a more efficient manner.
• Devise and change procedures to solve complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications.
• Create correspondence, presentations, and other materials for end-user training.
• Generate customized queries and reports utilizing complex table matrices.
• Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.

What You'll Need

• Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Understanding of existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.