Business Support Assistant - Fr Parcel

Dsv Inc; Philippines; On-site; PHP 312,000 - 469,000; Full time

Job summary

DSV Inc is seeking a Business Support Assistant for FR Parcel in the Philippines. The role focuses on PO follow‑up, proactive liaison with Schenker branches, and ensuring timely execution of shipments.

You will monitor orders, update statuses, and coordinate with internal and external partners to maintain SLA, including invoicing and reporting tasks. A business degree and logistics awareness are preferred.

Qualifications

• Must hold a bachelor's degree in any Business field.
• Freight forwarding industry background is preferred.
• Good communication skills, written and verbal.
• High attention to detail and accuracy.
• Team player with ability to manage multiple tasks.
• Strong coordination and process orientation.

Responsibilities

• Follow up on POs and coordinate with Schenker branches to meet TAT.
• Monitor and track shipping orders; update statuses and reason codes; reconcile orders.
• Coordinate activities between internal and external parties (Schenker, DHL, vendors).
• Perform first escalation and recovery actions (investigations).
• Ensure TMS compliance by origin and destination.
• Create shipments, edit labels, and update Carla/SCM systems.
• Handle invoicing, dispute management, and reporting (DHL KAD).
• Support export shipments from Roissy and Singapore; monitor shipments.

Skills

Verbal and written communication

Attention to detail

Team player

Multitasking

Coordination

Self-motivation

Education

Bachelor's degree in Business

Job description

Business Support Assistant - FR Parcel

Company : Dsv Inc

Job Type : Full Time Philippines

Job Description - Business Support Assistant - FR Parcel

Job Req Number: 126570
Time Type: Full Time

• -PO's follow up. Proactive action with the Schenker branches (from cargo AVL to POD) to make sure that TAT will be
  respected
• -Daily monitoring and tracking of shipping orders within Carla-Update of statuses, milestones, reason codes (QCT)and reconciliation for order management.
• -Control of activities and coordination between internal parties (Schenker) and external (DHL, vendors, repair shops,
  suppliers)
• -First escalation and recovery assistance (Investigation)
• -Ensure TMS to be in full compliance by the origin and destination

Key Tasks & Deliverables

• Parcel Services - Shipments orders, drop shipments* from AFI vendors, repair shops located in Asia and ROW*
• -Create shipments and edit labels (DHL+)
• -Update Carla and SCM, Monitoring and tracking using my DHL+ application
• -Claims management
• -Reporting and Performance Analysis (DHL KAD)
• Parcel Services - For export shipments out of Roissy and Singapore
• -Follow up of shipments, checking and update
• -Reconciliation in Carla and SCM, Monitoring and tracking
• -Claims management
• -Reporting and Performance Analysis (DHL KAD)
• Air Invoicing
• -Receiving and checking of DHL invoices vs agreed rates
• -Dispute management and monitoring
• -SGBS creates outgoing Invoices that Schenker FR will use to bill Air France Industries
• Registration
• -Shipment registration in CW1
• -Monitoring and milestone update

Education and Skills

• - Must be a graduate of a bachelor's degree in any Business Field
• - Has Background in the Freight Forwarding Industry. Knowing Air Operations is a plus.
• - Communicates effectively (verbal and written)
• - High attention to detail
• - Team Player
• - Can prioritize and manage multiple tasks
• - Good coordination skills and task/process oriented
• - Flexible and ability to work with minimal supervision
• -Confident in Speaking with Foreign Counterparts.
• - Engages the team and others in the organization
• - Contributes to Process Improvement
• - Has experience in a Shared Service of the same industry
• - Understands Logistic and Freight Forwarding terms and is familiar with Shipping Documents.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .

About the Company

Dsv Inc

Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.