Business Solutions Analyst/Technology Business Analyst/Business Systems Analyst

Vertere Global Solutions, Inc.; Taguig; Híbrido; PHP 500.000 - 900.000; Jornada completa

Descripción de la vacante

Vertere Global Solutions, Inc. in the Philippines is seeking a seasoned Business Analyst to bridge business units with digital and technical teams. You will gather and analyze requirements, map processes, and help design technology solutions that meet business needs.

You will coordinate with IT, QA, and external vendors, document functional specs, support UAT, and monitor post-implementation outcomes to ensure value and efficiency.

Formación

• Bachelor’s degree in a related field and 5+ years of business analysis or related experience.
• Experience with process mapping, requirements documentation, and UAT support.
• Strong written and verbal communication with stakeholders and cross-functional teams.
• Experience in insurance domain is an advantage but not required.
• Certifications in BA, Lean Six Sigma, BPM, Agile, or Project Management are a plus.

Responsabilidades

• Gather and document business requirements, rules, flows, inputs, outputs, and controls.
• Analyze processes to identify issues, risks, and opportunities for improvement.
• Translate requirements into functional specifications for stakeholders and tech teams.
• Collaborate with IT, QA, security, and external vendors to select solutions.
• Prepare test plans, scenarios, and data; coordinate UAT and issue resolution.
• Support implementation, user readiness, and post-implementation monitoring.
• Monitor progress, risks, dependencies, and deliverables across projects.
• Escalate risks and ensure on-time delivery within budget.

Conocimientos

Process improvement

Business requirements documentation

Stakeholder communication

Project coordination

Business writing

Educación

Bachelor's degree in Industrial Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Postgraduate studies preferred

Certifications in Business Analysis

Certifications in Lean Six Sigma

Certifications in Agile

Certifications in Project Management

Herramientas

Visio

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

The Business Analyst serves as the key link between business units, the digital and technical teams, and external software vendors or service providers.

The role is responsible for gathering and analyzing business requirements, identifying process improvement opportunities, supporting the development and testing of technology solutions, and ensuring that implemented solutions effectively meet business needs.

Key Responsibilities

Business Analysis

• Gather and document business requirements, including business rules, process flows, inputs, outputs, performance measures, and controls.

• Identify current and future requirements that are critical to successful business outcomes.

• Organize, analyze, and simplify complex requirements for effective communication and implementation.

• Assess business processes to identify issues, gaps, risks, and opportunities for improvement.

• Recommend solutions that promote operational efficiency, digital innovation, and an improved customer experience.

• Translate business requirements into clear functional documentation for business stakeholders and technical teams.

• Prioritize requirements and initiatives based on business needs, urgency, impact, and available resources.

• Validate, update, and secure stakeholder approval of requirements before development begins.

Solution and Requirements Management

• Collaborate with Software Development, Systems Support, Information Security, Network, Quality Assurance, and external vendors to determine the most appropriate solution.

• Evaluate potential software vendors and perform fit-gap analysis.

• Provide clarification and support to the Development and Quality Assurance teams throughout the solution development lifecycle.

• Assist in preparing test plans, test scenarios, and test data based on approved business requirements.

• Coordinate and facilitate User Acceptance Testing, or UAT, including the documentation and resolution of identified issues.

• Support solution implementation, user readiness, and post-implementation monitoring.

• Verify that delivered solutions meet business requirements in the most cost-effective and efficient manner.

Project Management

• Serve as the primary liaison among business stakeholders, end users, technical teams, and external vendors.

• Develop and maintain project plans, timelines, requirements, and status reports.

• Monitor project performance, risks, dependencies, and deliverables.

• Manage competing priorities and coordinate available resources.

• Ensure that projects and assigned deliverables are completed within agreed timelines.

• Escalate risks, delays, and unresolved issues to the appropriate stakeholders.

Other Responsibilities

• Participate in departmental planning and continuous improvement initiatives.

• Complete performance planning and appraisal requirements in accordance with company policies.

• Perform other related duties assigned by the immediate superior.

Qualifications

• Bachelor’s degree in Industrial Engineering, Computer Science, Information Technology, Business Administration, or a related field.

• At least five years of relevant experience in business analysis, process improvement, business process re-engineering, or technology implementation.

• Experience initiating or managing process improvement and system-related projects.

• Postgraduate studies are preferred but not required.

• Certifications in Business Analysis, Lean Six Sigma, Business Process Management, Agile, or Project Management are an advantage.

• Proficient in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Visio.

• Experience with process mapping and requirements documentation tools is preferred.

• Strong technical and business writing skills.

• Insurance industry experience, particularly in life or non-life insurance, is an advantage.