Business Solutions Analyst

Toyota Motor Philippines Corporation; Santa Rosa; On-site; PHP 500,000 - 900,000; Full time

Job summary

Toyota Motor Philippines Corporation in Makati City, Metro Manila, Philippines, seeks a Business Solutions Analyst to support customer-facing digital platforms within the Digital and Operations Solutions Department.

The role requires expertise in project management, systems analysis, design, documentation, and UI/UX analysis to enhance the phygital customer experience. Collaboration with vendors and internal teams is essential.

Qualifications

• Excellent English written and verbal communication.
• Advanced Microsoft Excel and PowerPoint proficiency.
• Knowledge of Microsoft 365 and SharePoint.
• Understanding of UI/UX design analysis.
• Experience with ERP/CRM systems.
• Exposure to CX systems (e-commerce, mobile apps, websites).

Responsibilities

• Handle new projects on customer-facing digital platforms.
• Maintain the phygital (physical & digital) customer experience map.
• Ensure alignment to the CX map.
• Coordinate with vendors, dealers, process owners and other departments.
• Implement system/platform enhancements from requests, feedback, or research.
• Manage SDLC and SMLC aligned with PDCA cycle.
• Provide advisory services on new processes, products, promos, etc.
• Analyze system KPIs and provide recommendations.
• Act as a systems trainer.

Skills

Excellent English

Advanced Excel

PowerPoint

UI/UX design analysis

ERP/CRM system knowledge

CX systems (E-commerce, Mobile App, 网站

Education

Bachelor's degree in Information Systems

Bachelor's degree in Industrial Engineering

Tools

Figma

JIRA

Microsoft 365 / SharePoint

MS Teams

Job description

Job Description:

Toyota Motor Philippines is looking for a Business Solutions Analyst to join our Digital and Operations Solutions Department based in Makati City, Metro Manila, Philippines.

The Business Solutions Analyst is a member of the Business Solutions Team that is responsible for handling projects on customer-facing digital platforms and their necessary integrations.

In this role, you are expected to be a domain expert in project management, systems analysis and design, systems documentation, and UI/UX design analysis.

Your Role And Responsibilities

• Handling New Projects on Customer-facing Digital Platforms
• Maintain overall Phygital (Physical & Digital) customer experience map
• Ensure alignment to customer experience (CX) map.
• Coordination with vendors, dealers, process owners and other departments.
• Implement systems/platform enhancements identified through requests from process owners, user feedback, adoption analysis, technology research or any new means that may arise.
• Manage new or enhancements projects following the the established System Development Life Cycle (SDLC) & System Maintenance Life Cycle (SMLC) which is aligned with the PDCA cycle.
• Provide advisory services when necessary especially on new processes, products, promos, etc.
• Analyze system KPIs and provide recommendations.
• Act as a systems trainer.

Our Perfect Match

• You have background in project management.
• You are knowledgeable with systems analysis, design and documentation (i.e. flowcharts, data mapping screensets)
• You have a bachelor's degree in Information Systems, or Industrial Engineering.
• You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• You can generate innovative solutions in work situations and try different and novel ways to deal with work problems and opportunities.You are an actively participating member of a team, moving the team toward the completion of goals.
• You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.

Minimum Qualifications

Skills required:

• Excellent English written and verbal communication.
• Advanced Microsoft Excel, Powerpoint knowledge.
• Microsoft 365 system and Microsoft Sharepoint knowledge.
• Knowledge with UI/UX design analysis
• Knowledge with any ERP/CRM system, Figma or JIRA
• Any Customer Experience (CX) system (e.g. E-Commerce, Mobile App, Website Development)