Business Solutions Analyst (Customer Applications)

Toyota Motor Philippines Corporation; Makati; On-site; PHP 450,000 - 600,000; Full time

Job summary

Toyota Motor Philippines Corporation in Makati City invites a Business Solutions Analyst (Customer Applications) to join our Digital and Operations Solutions Department. You will handle projects on customer-facing digital platforms and maintain a Phygital customer experience map.

Role requires expertise in project management, systems analysis, design, documentation, and UI/UX analysis. You will coordinate with vendors and process owners, and drive SDLC-aligned enhancements.

Qualifications

• Bachelor's degree in Information Systems or Industrial Engineering.
• Strong background in project management, systems analysis, and documentation.
• Experience with UI/UX design analysis and digital platform projects.

Responsibilities

• Handle New Projects on Customer-facing Digital Platforms.
• Maintain overall Phygital customer experience map.
• Coordinate with vendors, dealers, process owners and other departments.
• Implement system enhancements identified from feedback and research.
• Manage projects following SDLC and SMLC aligned with PDCA.
• Provide advisory services on new processes, products, promos.
• Analyze system KPIs and provide recommendations.
• Act as a systems trainer.

Skills

Project management

Systems analysis

UI/UX design

Figma

JIRA

SharePoint

Excel

PowerPoint

CRM/ERP systems

Education

Bachelor's degree in Information Systems or Industrial Engineering

Tools

Microsoft 365

SharePoint

Figma

JIRA

Job description

Business Solutions Analyst (Customer Applications)

Job Openings Business Solutions Analyst (Customer Applications)

About the job Business Solutions Analyst (Customer Applications)

Toyota Motor Philippines is looking for a Business Solutions Analyst to join our Digital and Operations Solutions Department based in Makati City, Metro Manila, Philippines.

The Business Solutions Analyst is a member of the Business Solutions Team that is responsible for handling projects on customer-facing digital platformsand their necessary integrations.

In this role, you are expected to be a domain expert in project management, systems analysis and design, systems documentation, and UI/UX design analysis.

Your role and responsibilities:

• Handling New Projects onCustomer-facing Digital Platforms
• Maintain overall Phygital (Physical & Digital) customer experience map
• Ensure alignment to customer experience (CX) map.
• Coordination with vendors, dealers, process owners and other departments.
• Implement systems/platform enhancements identified through requests from process owners, user feedback, adoption analysis, technology research or any new means that may arise.
• Manage new or enhancements projects following the the established System Development Life Cycle (SDLC) & System Maintenance Life Cycle (SMLC) which is aligned with the PDCA cycle.
• Provide advisory services when necessary especially on new processes, products, promos, etc.
• Analyze system KPIs and provide recommendations.
• Act as a systems trainer.

Our perfect match:

• You have background in project management.
• You are knowledgeable with systems analysis, design and documentation (i.e. flowcharts, data mapping screensets)
• You have a bachelor's degree inInformation Systems, or Industrial Engineering.
• You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• You can generate innovative solutions in work situations and try different and novel ways to deal with work problems and opportunities.
• You are an actively participating member of a team, moving the team toward the completion of goals.
• You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.

Skills required:

• Advanced Microsoft Excel, Powerpoint knowledge.
• Microsoft 365 system and Microsoft Sharepoint knowledge.
• Knowledge with UI/UX design analysis
• Knowledge with any ERP/CRM system, Figma or JIRA
• Any Customer Experience (CX) system (e.g. E-Commerce, Mobile App, Website Development)