Business Process Improvement Project Manager | Day | Hybrid | Weekends Off

Emapta; Makati; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid work arrangement

HMO coverage for dependents

Office in Makati near MRT

Salary advance program

Upskilling through Emapta Academy

Gym access 24/7

Lifestyle perks

Employee referral incentives

Annual leaves + cash conversion

Mentorship and global exposure

Job summary

Emapta is seeking a seasoned Business Process Improvement Project Manager in Makati, Philippines, to lead end-to-end initiatives aimed at enhancing efficiency, quality, and customer experience. You will map and redesign core processes, drive change, and coordinate cross-functional work across global teams.

The role offers hybrid work, rich career growth, and strong mentorship from industry leaders. Ideal candidates have 5+ years in project management and process improvement, with proven skills

Qualifications

• Bachelor's degree in Business, Management, Engineering, Information Systems, or a related field
• At least 5 years of experience in project management, internal business process improvement, business analysis, or operational transformation initiatives
• Hands-on experience in process mapping, process redesign, workflow optimization, and continuous improvement frameworks, with focus on internal processes
• Proven ability to identify process inefficiencies, analyze workflows, and implement improvements
• Strong knowledge of Waterfall, Agile, and hybrid project management methodologies
• Working knowledge of Lean, Six Sigma, Agile, and change management principles
• Proficiency in Microsoft Project, Jira, Visio, Power BI, Microsoft 365, or similar tools
• Excellent stakeholder management, facilitation, collaboration, and communication skills
• Strong analytical, problem-solving, leadership, mentoring, and accountability skills
• PMP, Lean Six Sigma, Agile, or equivalent certification is advantageous but not required

Responsibilities

• Lead end-to-end project delivery from initiation through implementation, stabilization, and closure
• Develop project plans, timelines, resource requirements, budgets, risk registers, and communication plans
• Monitor scope, schedules, deliverables, risks, issues, dependencies, and change requests, ensuring timely resolution or escalation
• Facilitate project governance activities, including status reports, steering committee presentations, and stakeholder updates
• Hold project team members and stakeholders accountable for agreed objectives, milestones, and deliverables
• Analyze current-state processes to identify inefficiencies, bottlenecks, risks, and optimization opportunities
• Lead process-mapping activities using flowcharts, SIPOC, value stream maps, and other approved methodologies
• Facilitate process-redesign workshops and develop future-state workflows aligned with requirements
• Recommend process, technology, policy, and organizational improvements that enhance efficiency and customer experience
• Strengthen Transformation Office by supporting tool, form, and framework optimization
• Lead change management efforts supporting adoption of new processes and systems
• Develop communication plans, stakeholder engagement strategies, and training approaches
• Coordinate implementation activities, readiness assessments, and deployment support
• Monitor adoption and address resistance through stakeholder engagement
• Build relationships with business leaders, functional teams, sponsors, and cross-functional partners
• Facilitate workshops, meetings, and decision-making sessions
• Communicate progress, risks, and decisions clearly to stakeholders at all levels
• Align stakeholders with goals, priorities, responsibilities, and outcomes
• Define and monitor project success measures, KPIs, and operational metrics
• Track benefits and business outcomes
• Use data to support informed decision-making
• Conduct post-implementation reviews and lessons learned
• Promote continuous improvement and standardization of processes and tools
• Mentor team members and share expertise
• Deliver projects on time and within scope, budget, and quality
• Manage risks, issues, dependencies to minimize impact
• Maintain project documentation and governance records
• Achieve measurable improvements in efficiency, productivity, quality, or customer experience
• Implement future-state processes and maintain process documentation
• Identify and implement ongoing improvement opportunities
• Maintain strong sponsor and stakeholder relationships
• Provide timely, transparent communication throughout lifecycles
• Earn positive stakeholder feedback on governance and outcomes
• Enable teams to adopt new processes and systems
• Achieve approved project benefits and measurable business value
• Anticipate needs and address issues before escalation
• Take ownership of milestones, risks, and dependencies
• Complete actions within timelines and standards
• Hold stakeholders accountable

Skills

Project management

Process mapping

Process redesign

Workflow optimization

Leadership

Stakeholder management

Mentoring

Problem solving

Change leadership

Communication

Education

Bachelor's degree in Business, Management, Engineering, Information Systems, or related field

Tools

Microsoft Project

Jira

Visio

Power BI

Microsoft 365

Job description

Strategic Business Process Improvement for Measurable Enterprise Success

The strongest business operations are defined by intelligent processes, disciplined execution, and measurable outcomes. The Business Process Improvement Project Manager directs internal workflow analysis, process mapping, and redesign initiatives that improve efficiency, accountability, and operational consistency. Gain strategic exposure to global business leaders through Emapta, with long-term career stability, hybrid flexibility, continuous learning, and the Top 1% experience for Top 1% talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Makati
• Shift: Day Shift, Weekends Off

Benefits

• Competitive Salary Package
• Day Shift schedule
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Bachelor's degree in Business, Management, Engineering, Information Systems, or a related field
• At least 5 years of experience in project management, internal business process improvement, business analysis, or operational transformation initiatives
• Hands-on experience in process mapping, process redesign, workflow optimization, and continuous improvement frameworks, with a strong focus on internal business processes
• Proven ability to identify process inefficiencies, analyze existing workflows, and implement improvements that enhance operational efficiency
• Strong knowledge of Waterfall, Agile, and hybrid project management methodologies
• Working knowledge of Lean, Six Sigma, Agile, and change management principles
• Proficiency in Microsoft Project, Jira, Visio, Power BI, Microsoft 365, or similar project management and collaboration tools
• Excellent stakeholder management, facilitation, collaboration, and communication skills
• Strong analytical, problem-solving, leadership, mentoring, and accountability skills
• PMP, Lean Six Sigma, Agile, or equivalent certification is advantageous but not required

Responsibilities

Project Management and Delivery

• Lead end-to-end project delivery from initiation through implementation, stabilization, and closure.
• Develop project plans, timelines, resource requirements, budgets, risk registers, and communication plans.
• Monitor scope, schedules, deliverables, risks, issues, dependencies, and change requests, ensuring timely resolution or escalation.
• Facilitate project governance activities, including status reports, steering committee presentations, and stakeholder updates.
• Hold project team members and stakeholders accountable for agreed objectives, milestones, and deliverables.

Business Process Analysis and Improvement

• Analyze current-state processes to identify inefficiencies, bottlenecks, operational risks, and optimization opportunities.
• Lead process-mapping activities using flowcharts, SIPOC diagrams, process guides, value stream maps, and other approved methodologies.
• Facilitate process-redesign workshops and develop future-state workflows aligned with business requirements and long-term strategies.
• Recommend process, technology, policy, and organizational improvements that enhance efficiency, quality, and customer experience.
• Strengthen the Transformation Office by supporting the development, standardization, and optimization of tools, forms, and frameworks.

Change Management and Implementation

• Lead change management efforts that support the successful adoption of new processes, systems, and ways of working.
• Develop communication plans, stakeholder engagement strategies, and training approaches.
• Coordinate implementation activities, readiness assessments, and deployment support.
• Monitor adoption and address resistance through proactive stakeholder engagement.

Stakeholder Management and Collaboration

• Build strong relationships with business leaders, functional teams, project sponsors, and cross-functional partners.
• Facilitate workshops, meetings, and decision-making sessions.
• Communicate project progress, risks, and key decisions clearly to stakeholders at all levels.
• Align stakeholders with project goals, priorities, responsibilities, and expected outcomes.

Performance Measurement and Benefits Realization

• Define and monitor project success measures, key performance indicators, and operational metrics.
• Track project benefits and business outcomes against approved objectives.
• Use data and operational insights to support informed decision-making.
• Conduct post-implementation reviews and lessons-learned sessions.
• Confirm that completed initiatives deliver measurable operational and strategic value.

Continuous Improvement and Organizational Excellence

• Apply project management and continuous improvement methodologies to strengthen organizational efficiency, scalability, and effectiveness.
• Promote process governance, standardization, and best practices across the organization.
• Maintain project and process management frameworks.
• Contribute to organizational innovation initiatives.
• Mentor team members and share project management and process improvement expertise.

Success Measures

Project Delivery Excellence

• Deliver projects on time and within approved scope, budget, and quality expectations.
• Manage risks, issues, and dependencies effectively to minimize their impact on project outcomes.
• Maintain accurate project documentation, status reports, and governance records.

Business Process Improvement

• Achieve measurable improvements in efficiency, productivity, quality, or customer experience.
• Implement future-state processes and maintain accurate, current, and accessible process documentation.
• Identify and implement continuous improvement opportunities following project completion.

Stakeholder Satisfaction

• Maintain strong working relationships with sponsors, leaders, and project teams.
• Provide timely, transparent, and effective communication throughout project lifecycles.
• Earn positive stakeholder feedback on project governance, outcomes, and collaboration.

Change Adoption and Benefits Realization

• Enable teams to adopt and sustain new processes, systems, and ways of working.
• Achieve approved project benefits and measurable business value.

Initiative and Accountability

• Anticipate project needs and address potential issues before escalation.
• Take ownership of project outcomes, milestones, risks, issues, and dependencies.
• Complete agreed actions and commitments within established timelines and standards.
• Hold project team members and stakeholders accountable for their assigned responsibilities.

Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

#EmaptaEra