Business Process Improvement Specialist | AI & Automation

Emapta Global; Mandaluyong; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO with dependent

Prime Ortigas office

Salary Advance Program

Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

20 annual leaves

Job summary

Emapta Global is seeking a Business Process Improvement Specialist to identify automation opportunities and translate process insights into measurable value across international operations. The role emphasizes process analysis, data-driven assessments, and roadmap development with hybrid work flexibility.

The position offers a long-term international career path, exposure to global leaders, and extensive upskilling through Emapta Academy, along with comprehensive benefits and a 50/50

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 5+ years in process analysis, business analysis, or process improvement, preferably in BPO/shared services/consulting.
• Hands-on automation or AI initiative experience, including opportunity identification and feasibility assessment.

Responsibilities

• Design discovery plans with scope, data requests, and stakeholder maps.
• Lead structured discovery sprints with workshops and interviews.
• Analyze system data, apply process mining where possible, triangulate evidence.
• Map current-state processes with volumes, cycle times, handoffs, and cost drivers.
• Prepare read-outs and roadmaps with evidence-backed numbers.

Skills

Process mapping

BPMN

Data analysis

Stakeholder facilitation

Discovery workshops

Education

Bachelor's degree in Industrial Engineering, Business, IT or related field

Tools

Celonis

UiPath Process Mining

Power Automate

n8n

Job description

Identify High-Value Automation Opportunities That Deliver Measurable Business Results

Operational excellence requires more than identifying inefficiencies-it demands the expertise to translate process insights into practical AI and automation opportunities. As a Business Process Improvement Specialist, apply your experience in process analysis, automation initiatives, and data-driven assessments to uncover inefficiencies, quantify business value, and develop actionable transformation roadmaps. Your work will influence operational productivity, investment decisions, and digital transformation across international business operations. With Emapta, pursue a long-term international career offering hybrid flexibility, professional growth, and a top 1% employee experience.

• Employment Type: Full-time
• Competitive Salary Package
• Day Shift Schedule
• HMO coverage with free dependent upon regularization
• Prime office location Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

Educational Background

• Bachelor's degree in Industrial Engineering, Business, Information Technology, or a related field, or equivalent professional experience

Experience

• At least 5 years of experience in process analysis, business analysis, or process improvement, preferably in BPO, shared services, or consulting
• Hands-on experience in automation or AI initiatives, including opportunity identification, feasibility assessment, process improvement recommendations, and implementation support
• Experience mapping and analyzing operational processes, including transaction volumes, cycle times, cost drivers, and inefficiencies

Required Skills

• Strong process mapping and documentation skills using BPMN, Visio, Lucidchart, Miro, or similar tools
• Working knowledge of AI and automation technologies and their practical applications in business operations
• Strong analytical skills in data gathering, process baselining, time-and-motion studies, data triangulation, and benefit quantification
• Ability to assess and prioritize improvement opportunities based on business value, feasibility, and implementation readiness
• Excellent communication, stakeholder management, and discovery workshop facilitation skills

Preferred / Nice to Have

• Lean Six Sigma Green Belt or equivalent process improvement certification
• Experience with Celonis, UiPath Process Mining, n8n, Power Automate, or similar process mining and workflow automation tools

Your Daily Tasks

Discovery Planning & Execution

• Design the discovery plan for each engagement, including scope, methods, data requests, stakeholder maps, and sprint schedules, in alignment with the Vice President, Digital Solutions
• Lead structured discovery sprints with client teams through facilitated workshops, interviews, side-by-side observations, and time-and-motion studies
• Execute data-led discovery alongside qualitative methods, extract and analyze system data, apply process mining where event data exists, and triangulate evidence to ensure findings withstand scrutiny
• Map current-state processes to a consistent standard, capturing volumes, cycle times, handoffs, exceptions, controls, and cost drivers

Opportunity Assessment

• Apply the tower's assessment methodology to score opportunities across value, feasibility, data readiness, risk, and change load
• Build quantified baselines and benefit hypotheses for each opportunity in a format that the Value & Excellence Office can verify
• Produce opportunity heatmaps by process and function to clearly demonstrate the scale and location of AI potential to executives
• Validate the technical deliverability of shortlisted opportunities with the AI Engineering tower before roadmap inclusion

Read-Out & Roadmap Support

• Produce read-out materials, including findings packs, opportunity portfolios, prioritized roadmaps, and evidence appendices supporting every number presented
• Present detailed findings to client working teams and support the Vice President and Transformation Advisor during executive read-outs
• Convert agreed roadmaps into delivery-ready inputs, including process specifications, baselines, and success measures for handoff to the build team
• Support pursuits with scoped discovery previews, effort estimates, and process analysis content for proposals
• Maintain a reusable library of discovery kits, process patterns, and industry reference models to shorten future discovery cycles and strengthen proposals

Internal Efficiency Support

• Apply the same discovery discipline to client's internal operations when directed
• Follow the Value & Excellence Office's discovery standards to ensure internal baselines remain verification-ready

Other Responsibilities

• Perform other duties as assigned by the Company's representatives from time to time through direct written orders or verbal assignments

Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."