Business Process Associate I

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a data entry clerk responsible for providing accurate data entry to support the organization's and clients' needs.

You will encode information into automated systems following SOP, verify data accuracy, and communicate with colleagues to obtain missing details, while meeting turnaround times. The role also involves administrative tasks and maintaining confidentiality, requiring meticulous attention, strong typing, and good teamwork.

Qualifications

• Bachelor's degree in any related course.
• 0–1 year of data entry, admin and/or database work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet software.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - able to work independently and as a team member.

Responsibilities

• Data Entry: Encodes information into automated systems following SOP and checks data for accuracy.
• Business Process Support: Routes processes to others and responds to queries with a customer-focused approach.
• Maintain confidentiality and contribute to other business processes as needed.
• Perform routine admin duties and adapt to additional tasks to support the team.

Skills

Typing

Communication

Attention to detail

Confidentiality

Teamwork

Time management

Multitasking

Education

Bachelor's degree in any related course

Tools

Word processing

Spreadsheet software

Job description

Job Description

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Responsibilities

• Data Entry
  • Encodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entry
  • Checks data initially entered for accuracy and completeness
  • Communicates with concerned person/s to request additional information or to confirm for corrections if necessary
  • Complies with the given turnaround time to accomplish the entry of information into the system
• Business Process Support
  • Routes certain processes to other Business Process Associates if needed or as assigned
  • Responds to any queries regarding matters of work in a customer-oriented approach
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor's degree in any related course.
• Zero to one (1) year of data entry, administrative and/or database management work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.