Business Process Associate I

Crawford & Company; Iloilo City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Crawford & Company is seeking a detail-oriented Data Entry Clerk in the Philippines to accurately input information into diverse systems following SOPs. The role supports multiple administrative tasks, ensures data accuracy, and maintains strict confidentiality in handling client information.

Ideal candidates have a Bachelor's degree, 0–1 year of related experience, and strong typing, communication, and multi-tasking skills, with professionalism and teamwork abilities.

Qualifications

• Bachelor's degree required or related field.
• 0–1 year of data entry, admin, or database management experience preferred.
• Proficient typing speed and accuracy.
• Good communication skills.
• Proficient in word processing and spreadsheets.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and accuracy.
• Maintains professionalism and confidentiality.
• Able to work independently and as part of a team.

Responsibilities

• Enter data accurately into automated systems following SOPs.
• Verify accuracy and completeness of entered data.
• Communicate with relevant personnel to request missing information or corrections.
• Adhere to turnaround times for data entry tasks.
• Support business processes by routing tasks as needed and responding to queries.
• Maintain confidentiality and comply with Crawford Code of Conduct.
• Perform additional administrative duties as assigned.

Skills

Typing proficiency

Communication skills

Multitasking

Time management

Attention to detail

Professionalism

Teamwork

Confidentiality

Education

Bachelor's degree in any related course

Tools

Word processing software

Spreadsheet software

Job description

Job Description

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Responsibilities

• Data Entry
  
  
  
  • Encodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entry
  
  
  • Checks data initially entered for accuracy and completeness
  
  
  • Communicates with concerned person/s to request additional information or to confirm for corrections if necessary
  
  
  • Complies with the given turnaround time to accomplish the entry of information into the system
  
  
  
  


• Business Process Support
  
  
  
  • Routes certain processes to other Business Process Associates if needed or as assigned
  
  
  • Responds to any queries regarding matters of work in a customer-oriented approach
  
  
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  
  
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  
  
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  
  
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
  
  
  
  

Qualifications

• Bachelor's degree in any related course.


• Zero to one (1) year of data entry, administrative and/or database management work experience.


• Proficient typing skills.


• Good communication skills.


• Proficient in word processing and spreadsheet softwares.


• Ability to multi-task, prioritize and manage time effectively.


• Keen attention to details in order to produce quality output.


• Maintains high degree of professionalism and confidentiality.


• Interpersonal skills - Able to work independently and as a team member.