Business Process Associate II

Crawford Legal Advokatfirma As; Iloilo City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A legal firm located in Iloilo City is seeking a Support Role specialist responsible for processing client information. The ideal candidate should have a Bachelor's degree and at least two years of experience in claims or insurance management services. Proficiency in word processing and spreadsheet software, along with strong analytical and interpersonal skills, are essential. This full-time role involves documentation, resolving inquiries, and adhering to confidentiality standards.

Qualifications

• At least two years working experience in claims or insurance management services.
• Ability to manage time effectively and prioritize tasks.
• Maintains high degree of professionalism and confidentiality.

Responsibilities

• Processes client information according to SOP and turnaround time.
• Resolves issues regarding work in a customer-oriented approach.
• Ensures proper file management through accurate documentation.

Skills

Analytical skills

Proficient in word processing

Proficient in spreadsheet software

Interpersonal skills

Ability to multi-task

Attention to detail

Education

Bachelor's degree in a related course

Job description

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

Responsibilities

• Information Review
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
• Business Process Support
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor's degree in any related course.
• At least two (2) years working experience in a claims or insurance management services.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - Identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.

Job Info

• Job Identification 3360
• Job Category Support Role
• Posting Date 12/01/2025, 06:46 AM
• Job Schedule Full time
• Locations 2nd Floor, Three Techno Place, Iloilo, 5000, PH