Business Process Associate II

Crawford and Company; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Crawford and Company in Manila is seeking a meticulous information processor to ensure accurate handling of client data across the claims management workflow, from intake to reconciliation. The role requires a bachelor's degree in any related field, a minimum of two years in claims or insurance services, and strong typing, communication, and analytical skills.

You will support file management, collaborate with processors, route tasks, and uphold confidentiality and professional standards in a

Qualifications

• Bachelor's degree in a related field.
• At least two years working experience in a claims or insurance management services.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - able to work independently and as a team member.

Responsibilities

• Information Review to identify adjustments and variances to reconcile.
• Summarizes information to prepare necessary reports.
• Liaises with other processors to reconcile issues regarding client information.
• Resolves issues and inquiries regarding matters of work in a customer-oriented approach.
• Ensures proper file management for all client systems by accurate documentation.
• Routes tasks to appropriate processors by utilizing internal systems.
• Refers matters beyond limits of authority and expertise to immediate superior for direction.
• Upholds the Crawford Code of Conduct by protecting the confidentiality of information.
• Performs variety of administrative duties and other related tasks as assigned to contribute to other business processes.
• Non-clinical staff may not conduct activities that require interpretation of clinical information.

Skills

Typing skills

Good communication

Word processing

Spreadsheet software

Analytical skills

Time management

Attention to detail

Interpersonal skills

Team player

Education

Bachelor's degree

Job description

Job Description

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

Responsibilities

• Information Review
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
• Business Process Support
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor's degree in any related course.
• At least two (2) years working experience in a claims or insurance management services.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - Identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.